My wife and I stayed here for a night before going on a desert tour - the reception staff were really unfreindly and unhelpful (didn't give us any introduction to the facilities, my wife waited 30 minutes in the reception area for a cup of tea), our room was ok but definitely not the standard we expected from a supposedly 5 star hotel, the rooms were very dated and most of the hotel is the same.

The food was quite poor, staff unfriendly (apart from the cleaners who actually acknowledged us), it was a really weird atmosphere, even the guests didn't make any eye contact let alone say hello! It reminded me of the hotel in the Shining, but with less charm.

I would recommend you avoid this place, there's a hotel 2 minutes down the road which is of a similar standard (i.e. not great) but is almost a quarter of the price.

Ouarzazate itself is a bit of an odd place anyway, so if you can move on from there quickly that's probably the best option.

I stayed at the Berbere for 3 months for work. Now any place will get old after that long however the here are some of the pros/cons
Pros: Absolutely AMAZING pool and pool area both during the day and at night. The Hammam was very enjoyable and the breakfast buffet was great. Service in the restaurant and around the pool was awesome. Rooms were big. Bathrooms were big and both were clean. Cleaning staff were awesome as well.

front desk staff leave a little to be desired with their arrogance and condescending attitude.
The rooms are very dated, mattresses not the best.

This hotel has beautiful grounds, and although we were generally pleased with our suite, it felt a bit dated, and in need of a renovation. The food (we had the dinner buffet) was very mediocre.

I've been to the Bèrbère Palace about 12 times and it is always a pleasure to return. The staff is capable and friendly. They organised on short term notice a private méchouie in a berber tent in the desert for us. The pool is great, food in the Moroccan restaurant excellent and the bars are nice places to hang around. However some of the older rooms would need a little refresh.