We visited this hotel on October 2011 and it was great. The hotel staff did everything for us, including a candle light dinner. We spent a night in the desert and it was very well organised by the staff. The swimming pool was very nice and the rooms clean.

Overall a good place to stay

I just came back from a wonderful trip to Morocco and cannot say enough good thigs about Blue Men of Morocco, Elena (the owner), Zaid, and all the other people we met during our stay in Morocco.
We visited Casablanca,Fes, Marrakech, Merzouga, Ouarzazate, and while in Merzouga, we slept one night in the Sahara.
Everything was perfect! I am happy we decided to book the trip with Blue Men. Elena took care of all our requests, suggesting the itinerary, and even meeting us is Fes. Our driver Zaid was so great! He is a wealth of knowledge, and a very pleasant companion to travel around. He taught us so much about his country!
Haven La Chance is a unique place. Although we did not stay there overnight, we met our camel man at that place to go on our adventure in the desert. L'Hassan is great and it was great to talk a lot with him, and walk around the Sahara under a full moon! When back in Morocco, I will plan a night or so at Haven La Chance, as I really liked it!

We will go back, and when that happens, we know who to contact!

Thanks Elena, Zaid, Ahmed, L'Hassan, and all the other people that made our trip so special!

The guides and hotel staff at this hotel were wonderfully attentive. Elena, the owner, took every effort to iron out the details of our trip. We only had a limited time to spend and thus needed a customized trip. While Elena wasn't there the staff fortunately spoke enough english and we spoke enough broken french/spanish to get along fine. Our guide was english speaking so that wasn't a problem. Anyway, both elena and the staff responded quickly to problems. my wife and i are newlywed and this is our first post-honeymoon trip and our first trip to africa. we had low expectations for africa but this was truly a gem that surprised us. the hotel has a leisurely pace to it and the programs there are structured in a communal way which was great because it felt more like a bed and breakfast than anything else.

we were surprised to realize that this hotel is where many of the US embassy staffers in rabat stay when they visit the desert. we ran into one family there from the embassy that had their children down there on vacation. the staff was also very child-friendly so that would be a plus i think for people with families.

In temperate weather, with the right group of people, this might actually be a fun place to stay, but probably not. There is a string of hotels that, like Haven La Chance, sit at the base of the amazing Erg Chebbi dunes. One of them is certainly a better choice.

We arrived on a cold January day in late afternoon. We were the only guests other than a young couple staying in a Berber tent in the courtyard. There was no heat in the hotel, nor were there any lights on in the hallway to our room. It was so dark in the hallway that we could not even see the room number on the door. The heater in our bedroom was not turned on before we arrived, and it never adequately heated the room.

When the sun went down, it got colder, but no one turned on any heat. In fact, the outside doors were left open. My wife and I were in the lounge wearing our fleece and coats when one of the two young men who were managing the hotel came through. I was huddled over a candle seeking heat, and my wife said to him in French (no one there spoke much English), "It is very cold in here." With a casual wave of his hand, he replied, "That's normal." When he came back through, we asked/insisted that he turn on one of the several space heaters that were scattered around the lounge. He did and the heater made life much better through dinner.

When we went back to the room after dinner, we noticed that the room smelled bad because the toilet had not been cleaned properly. We also could not get any hot water to come to the sink. So, I went out into the dark hotel and explained the problem to one of the young men. Both of the young men grabbed flashlights and went away. They came back in a few minutes to report that yes, there was hot water. I replied, "not in our room." They went away again, and we let the water run and run. Still, no hot water. So I went searched for help again. The hotel was completely dark and no one was to be found, so I shouted, "turn on the lights." The young men appeared from their rooms, and eventually explained that in order to get hot water, the faucet had to be turned on full blast. When I complained about the foul smell, I was told that the chambermaid cleans the toilet every day. Even when I showed them the obviously dirty and foul smelling toilet, they did not offer us another room.

So we went to bed on a mattress on which springs on one side had worked their way to the top. And the pillows were hard. The next morning, we figured out on our own that the only way to get hot water to the shower head was to turn on the faucet full blast in the sink, which of course reduced water pressure in the shower to a drizzle. And the holder for the shower head was broken so we had to hold the shower hose with one hand and wash with the other.

We had prepaid for a camel ride and overnight camping trip into the desert that night, but we had lost so much confidence in the organization's interest in making our stay pleasant that we forfeited our money and drove to Fes a day earlier than planned.

In fairness, I should report that one of the directors of the hotel who lives in Spain planned to be there when we were there. Unfortunately, she broke her leg just before our arrival. I think her presence, or that of any other professional manager, would have made the service problems disappear. In fact, as we were heading toward Fes, our driver said he saw the director's partner driving toward the hotel. They had 13 guests coming in that day or the next.

Even if the service problems are corrected, however, I could not recommend staying at the hotel unless the facility is maintained better, including new mattresses and pillows, especially not in cold or hot weather.