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Sepilok Jungle Resort – reviews, photos

Jalan Rambutan | Sepilok, Mile 14, Sandakan 90000, Malaysia
Hotel amenities
Sepilok Jungle Resort
Ranked #11 of 28 hotels in Sandakan
3.0 of 5 stars 181 Reviews
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181 reviews from our community

What travellers say about this hotel
  • Orang utans(7)
  • River cruises(7)
  • Air Con(7)
  • Very basic(6)
  • Swimming pool(4)
  • More expensive(4)
  • Staff were helpful(3)
  • Orangutan Rehab Centre(3)
  • Lonely planet(3)
Traveller rating
    29
    54
    47
    25
    26
Only show reviews for Family (32) | Couples (89) | Business (1)
Date Rating
London
Top Contributor
63 reviews 63 reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
“Average Resort”
3 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

This resort is very close to the Orangutan Sanctuary but very pricey for the level of accommodation and everything is charged on top, apart from breakfast(including the use of the pool). The staff are friendly although English is not great. Food was outstanding. The gym is a joke and the entire facility is completely run down and not looked after at all.

  • Stayed February 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Globe2see about Sepilok Jungle Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
limjohnny, Owner at Sepilok Jungle Resort, responded to this review
18 February 2012
We are in the midst of refurbishing our resort. Please understand that we are located in a very hot and humid weather throughout the year and maintenance is the hardest part of our operation.

our temperature is around 32 degree and humidity can reach up to 95% daily.

We will try our best to fix everything as soon as possible.
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Avoid this hotel!!!”
1 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

Everything about the place is dirty and smells: rooms, rstaurant area, swimming pool...
The room was crawling with coakroches, also founds loads of mice poos in the bedroom...

Staff is not nice at all and spends all their time chatting and drinking tea in the restaurant area rather than work and make the place nicer.

Staff also gave us incorrect advice/information to try and force us to stay.

Please do not stay at the Sepilok Jungle Resort!!!

  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask NicoJill about Sepilok Jungle Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
limjohnny, Owner at Sepilok Jungle Resort, responded to this review
18 February 2012
I believe there is a miscommunication amongst the staff as reading from many reviews, the level of English of our staff is quite poor bearing in mind that we are practising eco tourism by emplying the local people.

We also mentioned this in our website to please speak a little slower when talking to our staff as English is not our first language.

We will not try to give wrong information and make people to stay with us longer.

Sorry that there is cockcroach in your room but we are in the jungle. However, having mice poo is definately a no. Many people do not know how to differentiate mice poo and house lizard poo. Again, there is nothing we can do about the house lizard as we need them in our eco system. They are controlling the mosquitoes.
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“Great place to stay and soak in Borneo”
4 of 5 stars Reviewed 5 February 2012
2
people found this review helpful

Had a great stay here and was within walking distance to the Orang-utan sanctuary and they organised the most amazing tour of the jungle with a great wildlife spotting.

  • Stayed March 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Luke P about Sepilok Jungle Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seoul, South Korea
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
“A very average experience”
2 of 5 stars Reviewed 2 February 2012

We came to Sepilok with high-ish expectations which never became fulfilled. We also planned on staying two nights, but we left around noon the next day. While the lodge appears really exciting upon entry, you quickly realise that it's beauty from afar but more like beast up close.

The manager was drinking vodka out of a bottle upon arrival around 8:30pm which I thought was pretty entertaining at first until I realised that the slack attitude runs straight through (I don't know if the fact that it was Chinese new year should count in their favour?!). The room was okay, and the attached bathroom slightly less.

The next morning at breakfast, the staff - again - were almost useless. I went to the open basin to wash my hands and I had already applied soap, but there was no water coming out of the tap. So I informed one of the waiters, who said "oh no" and did nothing about it.

There are better places to stay just as there are better places to view Orangutans.

Room Tip: I heard the dorms are better value for money
See more room tips
  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Rugsak about Sepilok Jungle Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
limjohnny, Owner at Sepilok Jungle Resort, responded to this review
19 February 2012
The vodka is filled with plain water. Anyone can try it if they wish to.

Our staff may not know how to respond since their English is limited and they are from the nearby village and that is why they say oh no. One may find it amusing or funny, but as English is not their first language, it is little hard for them to express themselves. We will try to give them more training.

But they have informed it to the maintenance and the water came shortly after that. There was a leaking in our pipe and on that day we have to shut it off for maintenance. However, it took less than 5 minutes for everything to be fixed.
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Vung Tau, Vietnam
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Satisfactory”
4 of 5 stars Reviewed 28 January 2012 via mobile

It was what we expected, basic & clean. It does need a lot of TLC, very run down.
The boardwalks need chicken wire to improve safety, with the amount of rain they have there the planks get extremely slippery.
The staff in the restaurant just hang about, slouching in chairs - not a good advert.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Wolverleyman about Sepilok Jungle Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Sepilok Jungle Resort

  • Sepilok Jungle Hotel
  • Sepilok Jungle Sandakan
Address: Jalan Rambutan | Sepilok, Mile 14, Sandakan 90000, Malaysia
Price range (per night):* INR2,520 - 9,130

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