We have stayed in Tioman Beach Resort for more than 8 times and have tried all types of room that are available in this resort including the spa facilities...
My sincere comments are the services and several other things that Paya Beach Resort management should improve in order to continue survive, which, can give good example to the customers either locally or abroad !.
a) Room service - the new room located on the right of the restaurant was opened, but surprise to see that ' How can the management open such room facilities with the building not fully ready ?"..
b) The management not sensitive at all on the safety of the people surrounding, either towards the customer, staff or event the Kampung people especially kids ?.
c) Lots of wires, lying on the floor and surrounding the building,worst thing the sharp iron steel for the construction of the building, still coming out from the pillars of the said new resort, of which, can caused major accident to the people surrounding ??.
d) The room floor also was very dirty, full with sands, the bed covers need immediate change even though the blanket being changed but the bed covers never being changed. We can fill the room full with sands due to the design of the marble floor and the bed cover some already torn and never being washed. When we asked the housekeeping workers, they said no replacement for such change.. !!!
e) Coconut trees and other tress facing the beach covered the view of the room which need immediate trimming as not to block the view of the guest whom are staying in that sea front room for the new building.
f) Reception - need fully trained as to be more friendly with smiling face and more helpful. If the staff not happy how can the management promote such friendliness atmosphere ???
g) When the guest not happy with the room and ask for a room changed, the morning receptionist will give different answer by quoting it was fully booked but when we were there for few nites the said rooms was empty and dark ? When we approached the afternoon receptionist they agree that the room is available but the morning staff will say that they don't know because only Singapore Office will inform them and update them, they themselves does not know the room availability and cannot solve guest problem ?
h) What do you aspect for the guest who came all the way spending the money to have a good stay and rest but living in a nightmare and dangerous environment of room ?
i) Food serve in the restaurant for the whole 3 nites - the morning breakfast buffet was quite bad, no good food provided and all the three days, food were exactly the same. Take for e.g. porridge rice serve without having ikan bilis, no nasi lemak at all except toast, bread, egg, fried maggi ? Why can't the menu being changed for all the day, from your survey, records for sure shows that guest will normally stay for a few nites due to the location of the resort were on the island, therefore, food should be improved all the ways, this is what we call CUSTOMER SATISFACTION !!
j) The waiter at the bar / drink area ( chinese face ) look very boring face, fierce, never want to smile, on the first day we came even though we have been there for 7 times, we try to be friendly coz we bring new friends from UK but he does not show happy face to welcome us. When the order was made, he shows his sour and boring face and shows his impatient attitude to wait for the guest to choose the best food we want to have for that evening tea before we spending our money ???????????????, bear in mind what we order is our choice and what we spend is the money to pay the hotel expenses and his salary ?????.
k) Cleanliness of Paya Beach Resort - surrounding was very dirty, please play your CSR role to this island by promoting cleaning activities from your management. I suggest that you promote CSR activities with all your staff from the top management to the bottom line and invite the Kampung people to do the surrounding cleaning.
As a guest to your place either from locally or overseas abroad, we would like to view this island and see the kampung life when we have our stay over here but it was a shocked to see the dirty rubbish, dumping area were every where too. Even your resort area especially at the back was very dirty, your own staff hostel was not clean, we saw snake, monitor lizard, other while animals that can clearly be seen,.
The stream river full with unwanted electrical items thrown by the resort staff and kampung people surrounding, under the bridge to walk along the kampung from the back of your resort was full with rubbish and from here we can see your staff hostel too...!!!!
Hope Top Management of Paya Beach Resort could look into this comments so that some interest can be instilled by the guest whom had stayed in your hotel room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
