Whilst Lake Nakuru is paradise with plentiful of animals and easy access to lions, rhinos etc, it is very sad to note that Lake Nakuru Lodge, situated within the park is run down and falling apart. With visits to the Lake on a weekly basis, we had no choice but to stop at the Lodge for refreshments. We were shocked to find no customer services / welcome. The ladies toilets were filthy and run down. The access for disabled guests is limited. The tea coffee area is dirty and cups are chipped. There appears to be no quality control on their lay out. Very sad to note that warm reception, guest relations and feedback is like non existent. The bar area is filthy, noisy and takes away from the tranquility of the surroundings. This has happened on two occasions in four weeks! On the contrary the other lodge, Lion Hill Sarova, can teach them a thing or two - where service and excellence prevail.
