My family and I a total of 5 adults, 2 kids and 2 babies stayed at Aleenta for 7 days 6 nights during the Chinese New Year Holiday. I chosed Aleenta because of all the wonderful reviews about Aleenta. Let me quickly share with you my stay at Aleenta.
1. Arrival - I booked the airport transfer with Aleenta and they are on time to pick us up. Luxury van and welcome drink is ready when we arrived at our 3 bedrooms beach front villa. I was not told that the van can't fit in our luggage so they called an outside taxi to carry our luggage to the villa and charge us THB1000. It's not about the money issue but I would be comfortable if they advised me earlier and get our permission for doing this. So ended up I have to pay extra THB1000. And my luggage was broken when I saw it. Who's reponsible for it? Mong the room division manager met me and asked me to claim from the Malaysia airlines. But it wasn't the airlines fault so how am I going to do this? He went to fill up the form and done all the paperwork for me to claim from the airlines. That's all he can do for us.
2. If you have elderly traveling with you, make sure you check with them the layout of the room. It's not advisable to let elder to walk up and down from the staircase to their room. Moreover, the bathroom is located outside the room. So it does create inconveniences. And for the price we pay, I strongly do not feel is worth for the room upstairs. It's so much smaller compare to those at the ground floor.
3. Housekeeping - they are trying their very best to serve you. Just a few hiccups when we request for tooth brushes and it took them a day to bring them to us.
4. Villa - the beachfront villa need refurbishment as some of the utensils at the bathroom are old. You can see they need to renovate them to make it look luxury and justify for the price. It's different from the photos we see from the website. Some of the switches are not working. You need to test to find out which is working.
5. F&B - Breakfast is awesome. We look forward to it every morning. The chef is so good at preparing baby food that even my daughter likes the baby food too!
6. Beach - Clean and secluded. If you are traveling with kids, beachfront villa is a good choice. The kids can swim and go to the beach to play and back to the pool again. Since is secluded and private, so we get to enjoy the beach ourselves. That's pretty cool!
Overall, this is an average hotel. in terms of value of money, I personally feel that Maldives has better choice and gives a better value of money. The hotel is not as luxury as it is advertised so it was a bit of disappointment. But the people at Aleenta had tried their best to make it up. So we still have a pleasant stay at Aleenta Phuket.
Cheers!
- Aleenta Hotel Phuket Phangnga
- Aleenta Resort Phuket Phangnga
