It was our honeymoon and we were gutted when we arrived. It was dirty, smelt of raw sewage and our first (and only) meal took an hour to arrive.I had to borrow a brush from reception to sweep the floor in our room because of the amount of dead flieswhen we got the key. The staff were on the whole slow and surly, indeed we saw a waiter break a bottle of beer by the pool and wander off having not picked up all the pieces, even though children were playing and swimming.
Although the manager was helpful and did let us leave after 2 nights of our 10 day stay. Although we didn't get a total refund.
We booked from the uk via sta travel who were not honest with us about the state of the hotel, don't use them if you can avoid it would be my advice, not the service and integrity you expect from a supposedly trustworthy high street travel agent.
In short it was awful, don't go there.
- Lanta Palace Hotel
