Very nice hotel! Clean, fresh, nice staff, big breakfast buffé, beatiful garden and a pool located right by the wonderful Long beach (very few people on the beach, almost as your own :-)) Easy to make trips both on the island (rent a car with driver) and on sea (take speedboat and go snorkling!). // Family Nystrom from Sweden

Don't book this hotel! It is not as good as it seems. The rooms were old fashioned and dirty. Cleaning and other service poor. The breakfast was worst ever in Thailand. Trust me, I Have been in about 30 hotels in Thailand. This is my first review, because I really hope that other people will be as dissapointed as we were.

It seems like this place was constantly trying to squeeze as much money as possible out of their guests. From the second we got there, this was the pattern.

We asked if they had a room available they said they only had one which was sea view and more expensive. When we were ready to walk, suddenly a more standard room became available, 1000 baht cheaper.

They charge for WiFi which doesn't even work well. No other hotel of the 6 we stayed in Thailand did this.

We needed help changing our flight. They charged us 15 baht a MINUTE. At the Bangkok hotel, the charge was 10 baht per CALL!

Lastly, we needed an early morning private ride to Krabi airport. They wanted 2500 baht, simply walk outside, talk to a cab driver and negotiate a better price of about 1800 baht.

The rooms and surroundings are nice, but then again so are the many other places in the same area.

This place might be OK for families who don't mind spending thoughtlessly, but would not recommend for budget conscious travelers or young couples who don't want to feel taken advantage of.

On almost every hotel website you visit Hotel Casuarina is described as a professionally run hotel with a prime service.! If you call overcharging for rooms, staff with selected service and a almost non-english speaking restaurant staff professionally run, then yes Casuarina is absolutely in that category!
And don't even get me started on the fact that they charge for WI-FI! and it didn't even work properly. Everywhere else we traveled WI-FI was free, even in the most basic restaurants and in bars etc. It really just seems as they try to squeeze as much money as possible out of the guests.

We had rented a scooter for two days and the receptionist had advised it came with free gas and that they would be able to fill it up when returned the last day. When we checked out all of a sudden gas wasn't free and she asked if we could fill it up for them! When we said no they instead charged us (to much) to fill it up themselves.

Casuarina was highly disappointing, find somewhere else where you actually get good value. You can do a lot with your money in Thailand if you spend them right but Casuarina is definitely not the place to do it!