Hello,
We stayed in the Narima at the end of January 2012. Im not sure where to start with this review. We moved out early next day as we could not stand the conditions. We spoke to 3 couples who did the same thing!!!
We are not very fussy customers and did backpacking while staying in some very simple accommodation, but this place is just very very overpriced for what it has on offer, its condition and customer service.
The Room: we were given very dirty room. The sheets in the bed were all stained. We only noticed that when we were going to bed at around 10pm, when we wanted the manager to have look at it, she started shouting at us and said that it was our choice to take that room, and then without taking any responsibility she send one of the staff (very young girl) to have a look at the place - she then told us that this room is not normally in their renting options - we were still charged 2500 THB for it. When the cleaners came to out room they brought with them 3 sheets to change the one we had, and all of them where dirty!!!
The Hotel: Everything is very very old and falling apart. The place is well overpriced, trust me, you can find much nicer, cleaner and well maintained hotel/bungalow for this price in Ko Lanta.
The chairs on our balcony where rotten and covered in mould, the doors next to the swimming pool have a hug he hole in them, everything there is falling apart.
What struck was the most, was the fact, that when we got to the other hotel, they already knew us!!!! They heard the story (but obviously from completely different angle - we were the bad guys), this just proves how terribly terribly poor their customer service is.
Also: breakfast is included, bt you have a limit of 200THB to spent, which gives you quite limited choice and you end up paying anyway...
I hope you will take that review into consideration when looking at booking at Narima...
- Narima Hotel Ko Lanta
- Narima Resort Ko Lanta
