if i could give it a lower rating, i would. by american standards, luna would be less than 1 star hotel, as our lodge smelled like cat pee, had stained towels, sheets that had the sour smell of laundry that had been wet for a few days & forgotten to be dried, air-conditioning that sounded like a train was going thru your house, and a 25m pool that no one was in as it was far from clean. this might have been acceptable if the place cost a fraction of the price they charged. but at $160(!) per nite i would've expected far more and for that price you can stay at the mayan princess which is a far better accommodation & facility instead of this place. in addition, luna is in the middle of nowhere (it's almost misleading to say this place is in west end, as it's at the very far end so that it's a very unpleasant 40 min walk thru a lot of construction (huge gaping holes in the middle of the road in multiple places) to any of the restaurants there or else $5 pp cab ride) so unless if you're willing to trek in the dark which was not recommended to us as being safe or pay the cab fee, you were stuck eating there for all 3 meals.
what ended up happening for me & my friend is that the accommodations were so horrid that despite the fact we prepaid for 4 nites, we checked out after 1 to move to mayan princess even tho we knew that there was high likelihood that we wouldn't get any refund, and in fact, we didn't get any despite the fact the manager there admitted to us after we walked thru our lodge together that the sheets smelled & the towels were unacceptably stained but she said that the sound of the AC is as it would be anywhere else (not true at mayan princess) & she wouldn't admit to the place smelling like cat pee (i used to own a cat & it's a very hard smell to forget!).
even if this place cost 1/2 of what it was per nite, not delivering on basic cleanliness for me made this place unacceptable & far worse than if i were to stay at a motel 6. so unless if you have money to throw away, i would NOT recommend staying at this place. from our direct experience i can tell you that you can find comparable places for much cheaper or else nicer places for the same price.
- Luna Beach Hotel
- Luna Beach West End
