“Poor Business Owner. We didn't finish checking in.”
We booked this property on booking.com after reading reviews on tripadvisor.
When we arrived, the owner at first seemed surprised that we even had a reservation, but then made a joke out of it and said he was only kidding. He then walked us next door to another hotel, and inquired if there was a room for us. We had requested a room with two twin beds, and this room had one double bed, and the he argued the fact that we could sleep there anyway completely ignoring our request. Then criticised us by saying "when you book on these last minute web sites, you can't expect everything" or something very similar to that. Pure arrogance.
We booked based on the reviews of this property, and not to be relocated by the owner on arrival. I would pass on his bait and switch practices and book elsewhere.
We met someone in the parking lot who was renting out apartments. There are apartment owners everywhere ready to make a deal if you have the patience. We ended up with a 3 bedroom apartment with a kitchen, wireless internet, 3 tv's, and parking for less than $100 Euro a night, with a 2 minute walk to the lake. The rest of our stay was great!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 May 2011
Dear Sir / Madam,
This is really not fair. The guests (a young couple) have previously booked an apartment in our next door exclusive boutique hotel St. Sofia, but on arrival they insisted to stay in our VIP Piano Room (which was not available at all). Finally, they took the apartment, gave me their passports for registration and I paid the tourist tax. I also helped the guest (driving him with my own car all around the Old Town and paying his parking fee on the main square!) to bring his car on our parking place. Finally, after few hours (using the bed and toilet), they decided to go away!?!
I did not make any problem, I did not ask for any compensation in what so ever. After all, our guests satisfaction is my first and only mission. I always respect their final decision by all means.
But I really did not expect such a review. When you compare this with all other reviews, I am sure you will understand my reaction.
Yours truly,
Zoran Tuntev, Ph.D.
Villa GERMANOFF / St. SOFIA Ohrid
+389 70 261 301
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC