We chose this hotel due to its proximity to Split airport as we were arriving late at night and leaving Split the following morning for Brac. We paid a reasonable 80kn for a taxi and arrived at the hotel at 10p.m.
We were both shocked and angry to be told by the hotel staff that - despite having booked the room months in advance AND having spoken to them two days previously - they didn't have a room for us and we would have to stay in a room in their house, opposite the hotel! They explained that the room we were supposed to stay in had not been vacated by the previous guest. When I suggested that that guest should move across the road, they said this was not possible. At that time of night and having already arrived at the hotel, we were in no position to argue as we did not have anywhere else to go. Our room was in a block of flats with no tv, wifi or bathroom - the bathroom was in a separate room next door. Thankfully there was a lock on our door as the main door to the building was open.
The price we were expecting to pay was 84 euros, however, when we were told that we did not have a room I demanded a heavy discount to which they agreed. The following morning when we checked out, they stated the price was 65 euros. I got it down to 60 but they wouldn't go any lower. We were left very disappointed and strongly suspected this is a frequent occurence due to deliberate over booking.