Firstly - you read about "luxury apartment in Villa Malo More" in advertise.
Secondly - you receive an email from the owner (manager?) who assures you that you made "your best choice"
Thirdly - you pay almost 100 EUR/5 person for each day of your stay in this place.
Fourthly - you receive keys to apartment on the top floor with a nice sea view in Arbanija on Ciovo island.

And then come the troubles...

1. At the beginning you find that towels are only for 4 people (you report it immediately, fifth set will be given after 2 days...). Next you see dirt behind beds and uncleaned walls from killed flies and other insects. You're also a little surprised that "air-conditioned apartment" means air-condition in living room only, not in bedrooms (with a temperature about 30 Celsius degree at night).

When you start wondering if it's really "luxury apartment" your nose is attacked by terrible odour from the drains in bathrooms (apartment is equipped with 2 bathrooms). What more cover of the toilet seat in one bathroom is missing and the toilet brush is veeeery dirty (I think I don't have to write what kind of dirt it is...)

What is maybe less important but worth to note as long as it is mentioned in apartment advertising - there is no washing machine and safe. This "luxury apartment" is even not equipped with hair drayer.

2. When you think you discovered all secrets, you figure out that toilet and washbowl in one bathroom are very unefficient. "Maybe this is how it works" you think but after two days both devices are completely clogged. "Well, it happens" - you think and you go to the reception to report the problem. Nice girl promises you that in a few hours somebody will come and make your toilet work. So relaxed you go swimming and you're happy that when you come back everything will be ok. But it's not. So you go again to the reception and nice but helpless young girl tells you what owner said: "It's your problem. You can call the plumber if you wish. On your cost, of course." A little bit shocked you ask the girl to call the owner, she gives you phone and what you hear from him? "It's your fault and your problem. Not mine."
So...number of bathrrooms shrink to 1 (not to mention about terrible odour from the clogged bathroom). You're a little pissed but you're on a vacation so you try not to irritate.

Next day somebody calls the door. It's an owner's wife (probably, she hasn't introduced herself) with a cleaning lady. They go to the clugged bathroom and after 2 minutes work they inform you that your bathroom is working again. But then the owner's wife tells you with a long face that you have to pay 150 kuna (about 25 EUR). You have 2 options what to do: 1) pay, 2) tell her thay you already paid 100 EUR for each day and will not pay any EUR more. We chose the second option. After few minutes of quarrel nice lady goes out. But before she does, repeats few times "It's your problem, not mine". One day after this intervention toilet is clugged again...

3. In the meantime roller blind in your bedroom gets broken. Nice owner even doesn't want your money. She just informes you that the roller back will not be fixed. Of course - it's your problem.

4. After few days you discover "wild inhabitans" in your kitchen - a settlement of red ants. Fortunatelly you don't have to pay extra for these guests.


If you like these kind of adventures on your vacation, if you like to hear that everything is a problem and this is your problem, you may courageously book a "luxury apartment" in villa Malo More. In other way just stay away from this place. This is my advice.

Dear owners (managers) - facilities sometimes gets broken. It happens. Even some disadvantages your apartments could be a nice place (not luxury but comfortable). You have to know that not broken devices make place bad. It's your attitude. Because it's up to you if everything is fixed as fast as possible and it's your duty to make your guest feel comfortable. You chose another way - to leave us alone with the problem and demand extra money. "It's your problem" - we heard this sentence from you too many times during our stay. Too many times to tell a good word about you and your apartment. "Since we got your money, all problems are yours" - this should be a motto of your business.

Location very good, as the design and apartments. We were 7 persons (6 adults and a boy of 12 years) in two apartments. One with two bedrooms (4 pers.) kitchen and shared living and the other apartment for 2+1persons , for a period of 12 days.
Everything was very good (kitchen's utilities an functionality,) with some small exceptions: the absence reading lamp's bulb (replaced after 2 days), lack of ventilation in a bathroom (fan replaced after 4 days !!!), lack terrace bulb , and hand towels/ bed clothes with 1 day delay.