We booked this hotel for one night and arrived early evening. There was a large tourist group from Germany that had just arrived before us. When we tried to check in, we were told that our room had been given away by mistake and we had to take another room that had no view. I did not like the room (dark w/no view) and asked the front desk to find another room with the requested view. We were told by Marko, at the front desk, that we could not be given a nicer room because we had booked on Booking.com and since the prices were cheaper on their site, we could not get the nicer rooms. He told us that if we had booked directly through the hotel, we would have paid more and gotten a nicer room! He had absolutely no customer service skills. The hotel must have been wonderful years ago, but now it is worn and shabby and the remodeling through the years has not been done well. Our room was small w/cigarette burns in the carpet and an overall feeling that it had seen better times a long time ago. The one upside was the dining room which was large and elegant and served a wonderful breakfast that could be taken on the terrace facing the ocean. It's a shame that the rooms were not kept up because it could have been a lovely stay.
- Bristol Hotel Lovran
