The Adriana is probably the best place to stay in Hvar if (a) you like to party, AND (b) you are going to Hvar in the very high season - their top bar seems to be the place to see and be seen in July and August. Otherwise it may be very disappointing.
The pool looks nice, BUT it is indoor and not heated (or at least did not seem to be), which makes it hard to use out of the very high season.
The jacuzzi also looks nice, BUT you can only use it if you book a treatment at the SPA (i.e., if you are able to find a slot at the SPA, and if you pay for it).
Service at the top bar was very good, BUT out of there was awful. Once we went to the pool for a swim (just to say we did, because the water was really cold), and there were no towels around. When we asked a hotel employee who was passing by where we could find them, he told us to go down one floor to the SPA to get them. Quite embarrasing. We then booked one of the 4 boats they rent for an excursion to the islands in the next day. They obviously charge more then the agencies down the waterfront for that, but we decided to book it through the hotel anyway not to have any trouble. Huge disappointment. When we approached the concierge in the morning to ask where we should go to board the boat, she told us the boat was out of order and that they would offer us a better boat for the same price. Our happiness did not last very long. They made us wait for 30 minutes at the waterfront just to tell us that the other boats were also out of order, and it took us one hour and a half and a lot of complaing to get them to send us another boat. A boat then arrived - BUT the sun was already gone. The excursion was fine, BUT when we returned they did not care to apologize for almost ruining our day, did not offer any discount, nothing. Terrible.
Last but not least, beware of the water bottles they "offer" in the room. Read the little sign they put around them and you will see that they are charged for - at 3 Euros each.
Our overall impression is that it would not hurt for the hotel chain to which the Adriana (and several other hotels in Hvar) belongs to face some real competition.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 November 2010
Dear Sir/Madam,
Thank you for staying at Adriana, hvar spa hotel, a member of Leading Small Hotels of the World, recognized for its modern design and luxurious spa facilities. Before dealing with remarks which you have brought up in your review, we would like to thank you for taking the time to leave your comments.
As a part of their stay, the guests at hotel Adriana have a privilege to use our indoor seawater swimming pool free of charge. The pool is heated year round to a temperature of 26 degrees Celsius. The pool is located at hotel rooftop with open air terraces for sunbathing, with the view of Hvar harbour and old town. To ensure the peace and maximum privacy in using the whirlpool, which is located outside the spa, on the open air terrace, we have decided to offer it as an extra value to the guests who use spa treatments. The spa staff supplies the towels every 20 to 30 minutes to the pool, more often if necessary. Sensorí spa is a member of the Leading Spas, and our staff provides service on high levels at all times. This has been confirmed by many of our satisfied guests, which have used the spa services and pool for the past three years. Please let me assure you that your experience as described in your review is truly rare and we apologize if it has spoiled your stay with us. With regards to the bottles of water in rooms, they have labels with prices clearly stated.
Our experienced concierge staff pays attention to each individual guests' needs and does everything to make each trip a pleasant experience. In cases such as this one, where we cooperate with third partiy in providing services to our guests, unpredicted technical difficulties may occur, in which case we immediately look for solutions. Apologies are always offered as well as discounts, if possible.
In the end, thank you once again for sharing your thoughts and experiences about your stay with us and we truly hope to see you again in the future.
For any further inquiries, please feel free to contact us at any time.
With best regards,
Adriana, hvar spa hotel team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC