Manwan hotel is rated a five-star hotel. The room that I occupied was indeed excellent: tastefully decorated, well designed, clean, meeting the expectation regarding a five-star hotel. Services, however, had problems. First, the hotel asked me to pay almost 30% more than quoted in the booking through Expedia, despite my printed confirmation from Expedia with with a specific rate. After waiting for half an hour, we came to the compromise that I would pay 15% more than originally quoted by Expedia. Then, the hotel asked me to pay a deposit at 160% of the finally agreed rate before handing me the key to the room. I did not agree, saying that they already had my credit card number. The deposit eventually came down to the room rate, made through a credit card. I had to sign the credit card charge before being handed the key! Then, the assistant manager who seemed to be the only staff member speaking some English during my stay and who tried to be helpful in some ways gave me wrong information about local transportation, leading to the loss of almost an hour on my part. Yet, they also tried to be nice in some small ways, like providing some tea as I waited in the lobby. Basically, the hotel needs to improve its operating procedures to meet three-star international service standards.