I attended a coaches conference here a few weeks ago, and I had a good experience. The front desk staff was very accomadating and helpful. The rooms were large and very clean. I felt very much at home. The restaurant had a variety of foods at a reasonable price. I would definitely suggest that others should stay here as well.

I stayed at this hotel for three nights with my daughter and infant grand-daughter for a weekend event at the hotel. The room was clean and the beds very comfortable. There is a little too much furniture in the double room, which is already small and the lighting in the bathroom leaves much to be desired.

Curiously, the carpet in nearly all the public areas (hallways, ballrooms, and coference area) buckles in many places causing a real safety (tripping) hazard. They should consider having all the carpet stretched to rememdy this.

Overall our stay was good and the staff was pleasant and accommodating.

I wasn't sure whether I should review this property, because the experience I had seemed likely to be out of the ordinary. After some thought, I wanted to warn other travelers of the experience.

I checked in to the facility late in the evening after a full day of meetings. I was exhausted and just wanted a place to sleep. The hotel lobby is nice, the staff on check in was helpful and pleasant, and parking was simple, although not included in the room rate. (In a city like Birmingham with limited public transportation options, this last item struck me as disingenuous at best.)

The room was spacious, and had plenty of furniture, although the furniture was worn. In a couple of places, the veneer was peeling or broken.

After climbing into the bed, I noticed...a viscous substance...on the nightstand. It was...fresh, or at least not dry. Since I was so wiped out, I got a wet washcloth and soap and cleaned it myself. I laid down on the other side of the bed and went to sleep.

The next morning, I discovered a pair of (fairly large) earrings on the floor.

I don't care to speculate further here as to what had occurred in the room before I got there, but since the bed was well made and undisturbed, I can imagine fairly clearly.

I informed the front desk of the situation when I checked out, and was given a heartfelt apology, and a promise that if I called before I came in the future, they would make sure the room was "spotless."

After returning home (and giving the matter some thought) I decided that an apology and promise of future cleanliness was inadequate. I called Doubletree Guest Services and told them about the situation; they are providing a refund.

I hope this situation is out of the ordinary, but I will not be staying at this Doubletree property again in the future, and have to advise others to avoid it as well.

I am a frequent business traveler and spend over 80 nights a year in a hotel for business. This is by far my worst experience in a hotel ever! I had a room on the 14th floor that had a musty and moldy smell. I called the front desk and was moved to room on the 15th floor. This room was even worse! The carpet near the bathroom door was wet and area around the air conditioning vent was wet and had blackish mold growing on it. Upon opening my bed, I found hair on the pillow and on the bottom of the sheet. I contacted the corporate office of this hotel (Columbia Sussex) to state my terrible experience at this dump of a doubletree. The general manager, Melanie Johnston, needs to learn how run and maintain a hotel in the 21st century! Such a disgrace for what could be a beautiful property. A brand new Marriott opened up across the street and will be staying their from now on.