We booked this hotel for a weekend getaway with our kids. Number one on the list was the swimming pool. When we arrived, the water was cold. I had called ahead of time and was told the pool was heated and warm. We were very disappointed to say the least after driving 4 hours. It seemed like the hotel was the local daycare. People were coming in and dropping off lots of kids. One woman was the central drop off point, however she wasn't watching any of the kids. The managers reception was very crowded. My husband waited in line approx. 45 minutes each time. After waiting in line twice, it was over. The kids were out of control in the pool area. I reported it to management, but nothing was ever done. On day two, we were hoping for a better experience. Breakfast was good. The hotel was beautiful. The hot tub was closed for cleaning on the second day. We were told it would be open later in the day. However, it was never opened back up. This was a big problem since the pool water was so cold. On the second night, the pool daycare seemed to open back up. People would come in and drop 3 or 4 kids off each to this one woman. There was one adult to about 30 kids. We once again reported it to management. Nothing ever happened again. The noise level was so loud it would give you a headache. The hot tub was not reopened after asking several times. Managers reception was the same as the night before. Horribly long lines. We finally just gave up and went to our room. The hotel was nice, but it was absolutely a waste of money for our weekend get away with our family. I would never go back to this hotel again. I wish I would have chose a different location.

Had a problem with my reservation at a different property. The front desk took care of it and followed up to let me know it was done.

I really enjoyed staying here, it was only for one night, but that was enough to see that it was a nice hotel. I was expecting your average stay at any hotel, but was quite surprised once we checked in. The inside of this place is amazing. There is a large koi pond woven throughout part of the lobby. There are tons of plants and large trees throughout and a waterfall as well. It's a really great atmosphere. My 2 year old son would have stayed and watched the fish the whole time.
We stayed in a king suite, with a comfy bed and a separate living room area with a tv. It was nice that the room had 2 tvs, one in the bedroom and another in the living room area. I didn't notice anything in particular about the room that was nasty in any way. My husband said the carpet had hair and things on it in the living room but it was more like the vaccum cleaner just couldn't or didn't pick it up.
All in all, we would stay there again just for the nice atmosphere in the lobby for my son. We didn't have to stay cooped up on the hotel room and could enjoy just relaxing in the lobby area.

great hotel with Ruth's Chris in house - too expensive for "normal" dining but great for special events. Managers reception and breakfast was very good. WiFi a problem in that web site said $1 a day but logging on said $10 and even though we were Hilton Honors we were not the right level so we skipped it and probably won't be back. $10 a day to check email is too much.