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Sun Suites Of Birmingham – reviews, photos

2.0 of 5
424 Commons Dr, Birmingham, AL 35209
Hotel amenities
Sun Suites Of Birmingham
Sun Suites Of Birmingham
Sun Suites Of Birmingham
Sun Suites Of Birmingham
Sun Suites Of Birmingham
Sun Suites Of Birmingham
Ranked #48 of 82 hotels in Birmingham
3.5 of 5 stars 35 Reviews
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35 reviews from our community

    Trip type
Traveller rating
    9
    3
    7
    4
    12
Date Rating
Montgomery, Alabama
1 review
“Friendliest Staff”
5 of 5 stars Reviewed 17 November 2011

I just stayed here at Sun Suites, and I honestly only have GREAT things to say about the staff as well as the hotel. My first encounter with Stephanie and Tiara was wonderful. They were both very friendly and courteous. My checkout with another Stephanie was also very pleasant. She was very sweet. I think she was the GM. They all seemed to know their job!! All of your staff was friendly. Everyone spoke, asked questions about my day and my travels.
As far as my room goes, it was ok. My bed could have been softer; however my room was very clean so kudos to that housekeeper! I really enjoyed my stay there, and I will be returning!

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask s w about Sun Suites Of Birmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sun Suites Birmingham AL General Manager, General Manager at Sun Suites Of Birmingham, responded to this review
7 December 2011
Dear Valued Guest, Thank you SO MUCH for taking the time to send in such kind words, about our great hotel and staff. We strive everyday to be the best. We look forward to taking care of your future hospitality needs.

Sincerely,
Stephanie, General Manager
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1 review
1 helpful vote 1 helpful vote
“Beyond horrible.”
1 of 5 stars Reviewed 25 October 2011
1
person found this review helpful

I have stayed at a few cheap hotels, but this is the absolute worst.  I have never written a review but was so disgusted I had to warn people.  The room was filthy.  The floor had a thick layer of dirt and grime.  Not possible to safely walk barefoot.  Stains on the sheets.  No toilet paper.  No pots or pans.  But these things pale in comparison to the revolting smells.  I first noticed it inside the room and bought some candles.  Then I almost passed out when I walked to my car.  I heard that there is a sewage treatment plant next door.  The workers must be used to it because one said hi to me but I could not reply because I was trying to keep from gagging.  I was harrassed by drunk hillbillies on a regular basis.  One just stood there, beer in hand, waiting for me to get out of my car when I parked.  So i drove away and stayed away for hours to escape them.  I walked my dog in a giant hoodie and frumpy pants so they could not see that I am female.  Hands down worst place I have ever stayed!

  • Stayed October 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Cutepuppy57 about Sun Suites Of Birmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sun Suites Birmingham AL General Manager, General Manager at Sun Suites Of Birmingham, responded to this review
7 November 2011
Dear Customer, I would like to introduce myself as the NEW General Manager of Sun Suites. I am deeply sorry for your dissatisfied stay. My goal as the new GM is to have 100% customer satisfaction. We strive to be the best at what we do, but from time to time we all fall short. I would like to have the chance to make this up to you. Feel free to contact me so we can turn this into a great experience on your next visit.



Sincerely,

Stephanie

General Manager
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“Thanks For your Help”
5 of 5 stars Reviewed 25 October 2011

Wanted to thank you again for being there when needed the most. After looking and booking a hotel for the Tn vs Al game, and finding on arriving to the most God awful place I and the 3 people with me were in a panic. All the hotels were full. At the Jameson Inn we were assisted by Hurley, for she went to work on our behalf and put us in touch with Tiara of Sun Suites. We arrive to friendship and care. Our rooms were clean and ready for weary travelers. We were even given directions to the game.
When back at home I had misplaced my computer cord. Call back to Sun Suite and being help by Sonya proved you all are at the top of customer service. Sonya and the maid looked for my cord (sorry, I located it in by bag the next morning after much needed rest, LOL)
I recommend you hotel to anyone that needs comfort and courtesy
To Everyone Thanks,
Deborah Rogers


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  • Stayed October 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Debor4ah52 about Sun Suites Of Birmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sun Suites Birmingham AL General Manager, General Manager at Sun Suites Of Birmingham, responded to this review
7 November 2011
Dear Guest, Thank you so much for taking the time to tell us about your recent stay. We are so glad it was an enjoyable experience. We are all about customer service and clean, comfortable rooms. We are looking forward to taking care of your future Hospitality needs. Please contact us directy to make your next reservation.

At Your Service,
Stephanie
General Manager
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1 review
1 helpful vote 1 helpful vote
“Yuck!!!!!”
1 of 5 stars Reviewed 14 October 2011
1
person found this review helpful

Omg the smell!!! The entire area surrounding the hotel smells god awful. It is the worst smell I have ever smelled in my life. It smells something lke rotting fish. But worse. It is worse some times than others. Today it was so bad I could smell it inside my room. I dont know what buildings are near the hotel, but there must be some kind of toxic waste dump, sewage treatment plant, etc. It is absolutely unbearable. I almost vomitted when I walked outside.

Apart from that, the room was dirty and smelled inside, in addition to the outside smell. Do not stay at this hotel unless you bring candles and a gas mask. Seriously.

  • Stayed October 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Jrobinsoj about Sun Suites Of Birmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sun Suites Birmingham AL General Manager, General Manager at Sun Suites Of Birmingham, responded to this review
19 October 2011
Dear Guest,

First of all we would like to apologize for an inconvenience during your stay. There is a water treatment plant located near the hotel, but for the most part, we do not have any issues with the smell. This must have been just an unusual day and sincerely apologize. As to your room, we take all our feedbacks very seriously and will make sure this never happens again. We have already addressed this issue and we can reassure you that we stand our motto "ALWAYS CLEAN AND FRIENDLY". If ever during your stay at a Sun Suites Hotel and you have questions or concerns, please ask to speak to the Manager on Duty, so we can try to resolve the problem.

Thank you again for taking the time to let us know about your experience.

Kind Regards,

Stephanie Wilson,
General Manager
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Kennewick, Washington
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Don't do it!”
1 of 5 stars Reviewed 16 April 2011

Outside looks crisp and clean. Inside of non-smoking room knocked us off our feet with the odor. Very distressed room as well. Hotel desk is still looking for an ozonator; meanwhile we are leaving the door open as long as possible to get some fresh odorless air.

Room Tip: Go somewhere else
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  • Stayed April 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask lkbauer about Sun Suites Of Birmingham
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Additional Information about Sun Suites Of Birmingham

  • Sun Hotel Birmingham
Address: 424 Commons Dr, Birmingham, AL 35209
Price range (per night):* INR3,790 - 4,235

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