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Comfort Inn & Suites Colonnade – reviews, photos

2.5 of 5
4400 Colonnade Parkway, Birmingham, AL 35243
Hotel amenities
Comfort Inn & Suites Colonnade
Comfort Inn & Suites Colonnade
Comfort Inn & Suites Colonnade
Comfort Inn & Suites Colonnade
Comfort Inn & Suites Colonnade
Comfort Inn & Suites Colonnade
Ranked #53 of 82 hotels in Birmingham
3.0 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
    5
    5
    5
    1
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Date Rating
Pensacola
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Hotel nice but management lacks a lot”
3 of 5 stars Reviewed 22 December 2011
3
people found this review helpful

We recently had a 3 day stay in Birmingham Alabama at the Comfort Inn & Suites Colonnade. The hotel was nice and the rooms clean. The breakfast was over at 9:30 sharpe and the selection lacked. I never saw hot coffee for the guests other than breakfast and it was cold and very watery... The bed was okay, mattress a little lumpy, but overall the room was good. Management is another problem. I made reservations with central reservations, not through the hotel. At check in, I ask the manager to make sure my choice points were posted to my stay and he said no problem. I checked on the posting the next day and I was told they were not posted, so I called central reservations and they said they had posted them,but the hotel management had taken them off as the hotel had said they had given us a special rate that did not include points. I told them to repost them as we did not get a special rate as central gave us our rate and that included points. The representative reposted the points and I ask the hotel management why they disallowed our points and their excuse was vague. At this point I was suspicious of them and when we checked out and back at home, I called central reservation again and they said the points had been taken off again by the hotel stating the same excuse. I let the choice hotels customer relations know what was going on and they said they would check the complaint out. I was told during our visit that we were the fourth family that day that was done that way. The hotel must pay for points given customers. As I stated before, the hotel was nice, but the management is untrustworthy... The hotel is also a bit out of the way from the shopping area.

Room Tip: Rooms on the front side of the hotel away from the freeway is less noisey..Some people complained ab...
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Puggy1128 about Comfort Inn & Suites Colonnade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Not the greatest, not the worst.”
3 of 5 stars Reviewed 9 December 2011

The room had small amounts of trash in it when we checked in. Nothing horrid or anything but housekeeping must be pretty slack. We had 2 adults and 2 kids staying in the room and only 3 bath towels. I called the front desk and asked for more and they said I'd have to come down and get them. The breakfast was not good at all....its hard to mess up "make your own waffles" and muffins but they managed to do it. We were only there to sleep though so it was ok. Next time we go to Alabama for a football game... ROLL TIDE!!!!!! I think we'll try another hotel chain. Our last few times staying at a Comfort Inn were not very comfortable. Oh yeah, the indoor pool was pretty nice, but it closed kinda early.

Room Tip: We had a room on the 2nd floor and it was quiet. Our view was looking into the indoor pool and part...
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  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask jaap616 about Comfort Inn & Suites Colonnade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
1 review
“Good Location”
5 of 5 stars Reviewed 11 October 2011

Me and my family recently stayed at the Comfort Inn & Suites in Birmingham, and we were pleasantly surprised how nice this hotel was. The location was far from highway but close enough from nice dining and shopping places. I was really circumspect when I read some of the comments left on this site regarding this hotel, but we were totally blown away by what we saw when we arrived. I will be telling my friends and family about this hotel and plan to return for my winter trip back to Birmingham.

  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jack W about Comfort Inn & Suites Colonnade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
1 review
“Bugs and lots of 'em!”
1 of 5 stars Reviewed 15 August 2011

Stayed two nights the first night was ok, the room smelled funky but I made it through the night. Second night I'm sitting on the bed and a big centipede looking bug is crawling across the wall. The front desk guy moved me down the hall to another room. I had an uneasy feeling after the front desk guy told me they had just sprayed for bugs a couple of days before. About ten minutes after getting to the new room a cockroach crawled out from behind the fridge. I grabbed my bags and headed for the door, as I was leaving a green fly thingy buzzed me. At that point I couldn't help but laugh as I sprinted down the hall. One positive, the guy at the front desk only charged me for the one night. I didn't eat the breakfast....thank God. If I could give this place less than one I would.

  • Stayed August 2011, travelled on business
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Dlowe66 about Comfort Inn & Suites Colonnade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“STAY AWAY!!!!!”
2 of 5 stars Reviewed 11 June 2011
1
person found this review helpful

Upon check in, we went to our room. You can tell the rooms have been updated but, the room reeked of an awful odor, there was a huge greasy stain on the comforter, the tub had granite walls, but I have never seen mildew form on granite, but there was A LOT of mildew, the table the tv was on, was filthy with dust and crumbs....Overall it doesn't give you much confidence on how well the room was cleaned. I did say something to the guy at the front desk about the greasy stain on the comforter, his response was "Yeah, we just can't get that stain out." I told him I bet I could, and he said if you get it out you can have it. Really, I do not want your disguisting comforter, futhermore, how about replacing the one in the room?! I wish I had taken pictures. This place could be nice, but gotta say whatta dump!!

  • Stayed June 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask bigmac97 about Comfort Inn & Suites Colonnade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Comfort Inn & Suites Colonnade

  • Comfort Inn Birmingham
  • Birmingham Comfort Inn
  • Comfort Inn Colonnade
Address: 4400 Colonnade Parkway, Birmingham, AL 35243
Price range (per night):* INR5,016 - 5,462

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