When a close relative was admitted to the Birmingham hospital for surgery, my family and I needed a place to stay. This Drury Inn was average. We did a search on the internet of area hotels. I will give you a breakdown of the Drury Inn. I booked the room online for a discounted rate of $85.00. Upon arrival after the young lady finally got off a personal call, I was told the total bill was over $100.00 (due to taxes and fees). What fees? I haven't even checked into the room yet? She was kind enough to give us the original rate. Strike One! How is it possible to charge one rate and then when the customer arrives charge another... Anyway, we arrived as the "kickback" happy hour was ending. Luckily, she saved us a couple of cold hotdogs, mac n cheese, and a bake potato. Strike two and three according to my husband! When we arrived in the room the television did not work. It took them about an hour (for the same young lady on the telephone, not maintenance like she stated) to come to our room. The breakfast was the average hot continental breakfast served at many establishments especially the LaQuinta. It consisted of eggs, shredded cheese, yogurt, cereal, waffle machine, beverages, a couple of rotten apples, re-heated too many times sausage, and biscuits. The bedding was exactly as expressed by MSA1231. And oh yea, the popcorn is mixed with old and fresh. They did not throw away the stale popcorn, just popped more and stirred it around.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 October 2011
We sincerely apologize that you had a concern during your stay at our hotel. We value your business and sincerely regret that the level of service and food quality was not what you expected and deserved.
I have address the confusion caused by or Desk Agent regarding the explanation of your room rate. We should have done a much better job of explaining our local tax rate and additional county occupancy tax.
We are committed to providing a great food and beverage experience and I am sorry we did not deliver on that promise.
Your comments will help us address the issues you brought to our attention so we can improve our service.
We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs.
David Galvan
General Manager
Drury Inn & Suites - Birmingham Southeast
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC