Nice clean room and nice kitchenette with dishes and pans in upscale (and safe) location of city. However my stay revealed some concerns. Wait time at the desk is slow and they seem to usually operate with one desk attendant only. Bringing some towels back later in the evening for their exchange caused the staff person to comment that they "usuallty don't do this past 11pm." Well there is an employee there so what's the objection all about? The bathroom had no hair dryer as has become standard for all decent hotels so this was an unexpected disappointing surprise. They were quite full and their parking situation caused me to have to park quite a ways away from my room in cold weather. Overall I got a very nice price for my stay but would rather have not run into these kinds of irritations and inconveniences.
- Extended Stay America Birmingham
