I stayed at this hotel for one night on a business trip on Sunday, october 16, 2011. The hotel was very clean and very close to many eating places. As a Manager for a property who had just been inspected, I observed everything. Upon arrival, the desk clerk was very polite and professional. The room was adeqate and met our needs. One Problem! The next morning, we needed a late check out. The clerk on duty was very rude in telling us he could not grant it. He never considered the fact that I was a choice hotel employee. He never offered any reason for not granting the late check out. I am not aware of their rules, however, a property that size was in no way in dire need of renting that one room. Please for future references train your staff to be more mannerable in carrying out the rules and regulations of your property. Your rule is your rule and I understand that, but, method of delivery is so important! Other than that, the property was great!
- Comfort Inn Birmingham
- Birmingham Comfort Inn
