I stayed at this hotel and was very disappointed. I'm not sure how AAA gave the hotel a 3 diamond rating; a 2 diamond rating is more realistic. The room was basically clean, but there were dirty marks on the walls and spider webs in the corners. In addition, I had requested and received a non-smoking room, but the bathroom reeked of cigarette smoke. Comfort Inn's had always been pretty reliable, but now I'm not so sure.....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 May 2008
Dear KgTwinA,
Thank you for choosing Choice Hotels International for your recent travels. We appreciate your business and value you as our guest. I was sorry to hear that there were marks on the walls of your room and spider webs. We strive for complete cleanliness and guest satisfaction, and apologize that we failed you during your stay.
We hope that you enjoyed your stay in Birmingham, and will return to stay with us when visiting Birmingham in the future. Thank you again for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
