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Comfort Inn Airport – reviews, photos

2.5 of 5
4965 Montevallo Rd, Birmingham, AL 35210
Hotel amenities
Comfort Inn Airport
Comfort Inn Airport
Comfort Inn Airport
Comfort Inn Airport
Comfort Inn Airport
Comfort Inn Airport
Ranked #43 of 82 hotels in Birmingham
3.5 of 5 stars 11 Reviews
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11 reviews from our community

    Trip type
Traveller rating
    2
    2
    3
    2
    2
Date Rating
Sarasota, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Worst Hotel of the trip”
1 of 5 stars Reviewed 14 April 2008

We've been on the road for 13 days, stayed in several 'choice' hotel brands in Kansas, Missouri, Tennessee, South Carolina and Alabama. This was without a doubt the worst one.

The room was very clean, so no problems there. The bathroom wreaked of bleach... But it was certainly clean. The elevator smelled like someone had been smoking in it, and just stepped out before we entered.

The building structure is one problem.

The walls and floors are super thin. You can hear people walking!! on the floor above you, and it sounds like buffalo. It looked like someone had tried to kick the door in at some point in the past, there was dents, marks and scrapes on the outside door, and the door frame was cracked around where the safety latch was attached.

When we checked in, they apparently booked us in one room, then gave us keys to a different room - then later accused us of not being registered at the hotel, then registered but in the wrong room. It was the screw up of the front desk in the end - not anything to do with us - we just went in the room we were told, and the one our key card opened.

But no apology. This was the least friendly hotel of the entire trip.

The "highspeed" internet, (not wireless!) kept resetting, so every 10 or 15 minutes I had to re accept the acceptable use policy.

Frankly I wouldn't recommend this for my dog.

  • Disliked — A smile would have gone a long way...
  • Stayed April 2008, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Ask ulamthelucky about Comfort Inn Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortInnAirportDOS, Director of Sales & Marketing at Comfort Inn Airport, responded to this review
12 May 2008
Dear Ulamthelucky,

Dear KgTwinA,

Thank you for choosing Choice Hotels International for your recent travels. We appreciate your business and value you as our guest. I was sorry to hear that there was a problem with the hotel staff during your stay. We have identified the problem and are working to correct it so that other guests are not as dissappointed as you were. We strive for 100% guest satisfaction, and apologize that we failed you during your stay. We do provide 24 hour support of the High Speed Internet Connection through our ISP, had we been made aware of the situation, we would have been more than happy to work to get it corrected.

We hope that you enjoyed your stay in Birmingham, and will return to stay with us when visiting Birmingham in the future. Thank you again for your business.
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Tequesta, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Completely Overrated”
2 of 5 stars Reviewed 7 May 2006
4
people found this review helpful

I stayed at this hotel and was very disappointed. I'm not sure how AAA gave the hotel a 3 diamond rating; a 2 diamond rating is more realistic. The room was basically clean, but there were dirty marks on the walls and spider webs in the corners. In addition, I had requested and received a non-smoking room, but the bathroom reeked of cigarette smoke. Comfort Inn's had always been pretty reliable, but now I'm not so sure.....

  • Stayed April 2006
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask KgTwinA about Comfort Inn Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortInnAirportDOS, Director of Sales at Comfort Inn Airport, responded to this review
12 May 2008
Dear KgTwinA,

Thank you for choosing Choice Hotels International for your recent travels. We appreciate your business and value you as our guest. I was sorry to hear that there were marks on the walls of your room and spider webs. We strive for complete cleanliness and guest satisfaction, and apologize that we failed you during your stay.

We hope that you enjoyed your stay in Birmingham, and will return to stay with us when visiting Birmingham in the future. Thank you again for your business.
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Google Translation

Stayed August 2011, travelled on business
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Additional Information about Comfort Inn Airport

  • Birmingham Comfort Inn
  • Comfort Inn Birmingham
Address: 4965 Montevallo Rd, Birmingham, AL 35210
Price range (per night):* INR5,183 - 5,684

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