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Comfort Inn Airport – reviews, photos

2.5 of 5
4965 Montevallo Rd, Birmingham, AL 35210
Hotel amenities
Comfort Inn Airport
Comfort Inn Airport
Comfort Inn Airport
Comfort Inn Airport
Comfort Inn Airport
Comfort Inn Airport
Ranked #43 of 82 hotels in Birmingham
3.5 of 5 stars 11 Reviews
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11 reviews from our community

    Trip type
Traveller rating
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Date Rating
Crestview, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“BEWARE ** Ipod Stolen, Dirty Bed upon arrival and Housekeeping Lies”
1 of 5 stars Reviewed 10 May 2011
1
person found this review helpful

*UPON ARRIVAL* As we turned the bedding down to go to sleep we realized that although the bed was made, the linens had been used! Management NEVER ARRIVED to change them.

*SECOND DAY* After spending the morning at Barber's Raceway, we returned at 2:30pm. The dirty sheets had been removed from our bed, however the comforter, blankets and pillows appeared to have been thrown all around. Our 13 year old son had left his Ipod on the nightstand, the IPOD HAD BEEN STOLEN. Housekeeping arrived holding a chicken drumstick in her hand and a mouth full of food!!! She proceeded to speak with the food in her mouth making the following statement "I don't know about no Ipod, what is it? I was told the room was a check-out so I LEFT THE DOOR OPEN!!!"
Our luggage was stacked in a corner, our clothes in the closet and our toiletries spread out on the vanity yet she claims the room was a check-out??
The room was never cleaned, I watched her finish making the beds, however pillow cases were never put on, towels were never replaced, trash cans were left unlined and there was no coffee for us the next morning. The housekeeper LIED to management about leaving our door open and she LIED to us about her paperwork showing a "check-out".

Apparently this hotel is attempting to renovate, however there is a very large DUMP SITE in the back parking lot filled with all of the depris they are removing! If you love having your personal Items STOLEN and a DIRTY ROOM then this is the HOTEL FOR YOU. Everyone else BEWARE.

Room Tip: DO NOT STAY HERE, there are too many other options
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  • Stayed May 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask littlebombs about Comfort Inn Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newnan, GA
Top Contributor
72 reviews 72 reviews
Reviews in 44 cities Reviews in 44 cities
72 helpful votes 72 helpful votes
“Time for some paint and carpet cleaning”
3 of 5 stars Reviewed 17 December 2010

First off...Staff very friendly...Very close to I-20 and Airport....Motel is ok to say the least. Walls in room desperately need painting. How many time can you touch up the paint? Bet there were 30 touch ups. Carpet needs cleaned

  • Stayed December 2010, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pembroke, Georgia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Good Hotel!!!!”
5 of 5 stars Reviewed 18 September 2010

After being on the road for over 4 or even almost 5 hours coming from Memphis. It was very late so we decided to stop. We came across this hotel and luckly they had rooms available. The staff was very friendly and helpful. The hotel it self was very, very clean and very nice. Great Rate!!!

  • Stayed September 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask miranda94fire about Comfort Inn Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarasota, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Worst Hotel of the trip”
1 of 5 stars Reviewed 14 April 2008

We've been on the road for 13 days, stayed in several 'choice' hotel brands in Kansas, Missouri, Tennessee, South Carolina and Alabama. This was without a doubt the worst one.

The room was very clean, so no problems there. The bathroom wreaked of bleach... But it was certainly clean. The elevator smelled like someone had been smoking in it, and just stepped out before we entered.

The building structure is one problem.

The walls and floors are super thin. You can hear people walking!! on the floor above you, and it sounds like buffalo. It looked like someone had tried to kick the door in at some point in the past, there was dents, marks and scrapes on the outside door, and the door frame was cracked around where the safety latch was attached.

When we checked in, they apparently booked us in one room, then gave us keys to a different room - then later accused us of not being registered at the hotel, then registered but in the wrong room. It was the screw up of the front desk in the end - not anything to do with us - we just went in the room we were told, and the one our key card opened.

But no apology. This was the least friendly hotel of the entire trip.

The "highspeed" internet, (not wireless!) kept resetting, so every 10 or 15 minutes I had to re accept the acceptable use policy.

Frankly I wouldn't recommend this for my dog.

  • Disliked — A smile would have gone a long way...
  • Stayed April 2008, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Ask ulamthelucky about Comfort Inn Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortInnAirportDOS, Director of Sales & Marketing at Comfort Inn Airport, responded to this review
12 May 2008
Dear Ulamthelucky,

Dear KgTwinA,

Thank you for choosing Choice Hotels International for your recent travels. We appreciate your business and value you as our guest. I was sorry to hear that there was a problem with the hotel staff during your stay. We have identified the problem and are working to correct it so that other guests are not as dissappointed as you were. We strive for 100% guest satisfaction, and apologize that we failed you during your stay. We do provide 24 hour support of the High Speed Internet Connection through our ISP, had we been made aware of the situation, we would have been more than happy to work to get it corrected.

We hope that you enjoyed your stay in Birmingham, and will return to stay with us when visiting Birmingham in the future. Thank you again for your business.
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Tequesta, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Completely Overrated”
2 of 5 stars Reviewed 7 May 2006
4
people found this review helpful

I stayed at this hotel and was very disappointed. I'm not sure how AAA gave the hotel a 3 diamond rating; a 2 diamond rating is more realistic. The room was basically clean, but there were dirty marks on the walls and spider webs in the corners. In addition, I had requested and received a non-smoking room, but the bathroom reeked of cigarette smoke. Comfort Inn's had always been pretty reliable, but now I'm not so sure.....

  • Stayed April 2006
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask KgTwinA about Comfort Inn Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortInnAirportDOS, Director of Sales at Comfort Inn Airport, responded to this review
12 May 2008
Dear KgTwinA,

Thank you for choosing Choice Hotels International for your recent travels. We appreciate your business and value you as our guest. I was sorry to hear that there were marks on the walls of your room and spider webs. We strive for complete cleanliness and guest satisfaction, and apologize that we failed you during your stay.

We hope that you enjoyed your stay in Birmingham, and will return to stay with us when visiting Birmingham in the future. Thank you again for your business.
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Additional Information about Comfort Inn Airport

  • Birmingham Comfort Inn
  • Comfort Inn Birmingham
Address: 4965 Montevallo Rd, Birmingham, AL 35210
Price range (per night):* INR5,183 - 5,684

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