In summary-I got here yesterday. Got the room 234 and wasn't all that impressed but for 2 days it would suffice. Outdated but really nice location and it happens to be event weekend so prices are raised. Well...1. The guy on the desk "Matthew" makes a comment when I return and need my key rekeyed. Says it'll be $500. I told him y'all got my credit card so I don't want not issues, then he says oh that's cash as I walked away (no so funny joke) 2. As I get to my room its maybe 1015pm and the toilet which worked earlier, overflows!! I called the front desk. Tell Matthew I need another room, the toilet overflowed. He says they're soldout, no more rooms, he's on his way up but calls back 5mins later to say he knows nothing about toilets, he's getting someone. I know no one will show so I call back requesting towels, I used mine to catch the water. He brought them. But not even a plunger?? So all night the only bathroom available would be the lobby or elswhere. I get up at 5 to walk my dog to pee but I have to go bad too. So we go to the lobby, ring the doorbell like 20x, the door is locked, no one answers. He comes from around the corner outside, asks if he can help me. I told him I needed to used the bathroom. He says my 13lb minpin couldn't come in the lobby. I told him I just needed to used the bathroom that I didn't have time to take him back to the room. its not my fault the toilets broken and u didnt fix it or move me so u can be inconvenienced for a few minutes. He refused. I said i'd only be a few minutes (I didnt want to leave my toydog outside but didn't have time to go back to the room and back). He refused. Said there were cameras and he would lose his job. I say ok and attempted to pin the leash in the door where he would be outside but couldn't get away. Mathew wouldn't let me do that! He continues yelling at me that there were cameras and he would lose his job, blocking me from coming in. He's yelling and I'm trying to explain to him what I was doing. He wasn't listening continuing to yell my dog wasn't coming in, it was policy. Then he threatened like 3x did I want him to call the police! I'm in tears that he wouldn't listen. I say his name "Matthew" hoping to calm him so he would listen, now showing him instead of explaining then he finally let me in saying he wasn't losing his job. So I hurry and use the bathroom and leave now I'm writing this waiting for management and maintenance. Outcome? Inbox or try 333.5evil@gmail.com