The stuff at this hotel (including the management) do not yet comprehend what it means to provide good quality services to their guests. Often, it seemed the stuff had no desire or were incompetent to do their jobs. For example, we tried to eat at the hotel's restaurant twice and both times we left without eating. The first time was during breakfast, and the dinning room was somewhat full. And yet, the waitresses didn't bother to show us to a table. Instead, they expected us to find empty seats on our own. The second time was during dinner, and although the dinning room was half empty, we stood by the entrance for nearly 15 minutes without anyone bothering to speak to us (not even a "hello" to acknowledge our presence). In fact, the waitresses (and there were quite a few) walked passed us as if we didn't exist. It wasn't until we turned around to leave that one woman asked us what we wanted.
On the morning that we tried to check out, we found out that the hotel had charge our credit card for a deposit that was nearly double the actual bill we owed. And yet, the man at the reception was unable to refund us the extra charge. He kept at it for about half an hour without success. Eventually, we asked to see the manager, who only promised us that they would refund the charges later. The manager appeared to be annoyed that we actually asked him to come to the lobby at 6:30 in the morning, and there was no explanation, no apology from anyone. Unfortunately, our transportation was waiting so we had to leave without actually resolving the problem. However, to be fair, the hotel did refund us the money as promised.

The hotel's location wasn't that great, kind of tucked away on a side street, and there wasn't much around the area, such as restaurants. The room was average.

We just returned from 3 weeks in China and 1 week in Taiwan. We had a fantastic time apart from 3 unpleasent hotel experiences. Luoyang Grand Hotel was the worest hotel in China we had stayed in. It had a mouldy wall next to a bed side table. Bathroom was mouldy and had rust stains. So we changed to another room which had no mouldy wall but was still a very old room with mould and stains bathroom. Air con was not working well. So we asked for a fan. It was late and we were so tired from traveling and thought of just for 1 night so we put up with it. We hope if you every travel to Luoyang, please see the room first. If your tour guide books you in, please make sure he/she goes up with you to check the room incase you need to change to another hotel. Their 4 star hotel is not international standard but local standard awarded10 years ago. Perhaps they are refurbishing their rooms, it is just not on to give guests these terriable rooms to stay. I advise you to avoid this hotel if you can. Go for at least 5 star hotel or well known group hotels instead in Louyang.