Unfriendly management, tough on clients. There was an error in my booking date (January instead of February though the right day), made 4 months in advance via an agent. Neither noticed even though I was attending a huge conference taking place in February for which hundreds of people had booked at a reduced conference fee - showing that my booking was way out of line with the others. The Quality Faria charged my credit card for my "no show" in January without ever sending a warning email or a booking reminder like UK hotels do. When I discovered this they refused to refund the no show first night fee. They rebooked me into a Premium room which was more expensive that the Standard I had booked. On arrival Premium turned out to be identical to all Standard rooms, so I complained. They accepted it was identical but refused to reduce the price to Standard on the grounds it contained a kettle with a couple of tea bags and a bathrobe with slippers, even though I offered them to remove these items. Instead they claimed that Premium rooms get extras every day like a bowl of fruit, chocolates, a newspaper, free water, biscuits - but these mostly never arrived. Their welcome brochure promised an ironing service - but this was not actually on offer.
Swimming pool very small. Rooms on the small side. Breakfast just adequate.