You know that feeling you get when everything is right, almost too right?
Either you're in Stepford or in a place without a soul.
The Hilton Morumbi is the second.
From the moment you walk in everything is in place. You could be at any Hilton. Anywhere.
That is fine for some people.
You'd never know you were in Sao Paulo, except for the fact that not many of the front desk staff (or those on the phones) speak fluent English.
Honestly, I don't know why anybody would stay here if they aren't working in the attached buildings. There is nothing nearby, there is nothing to do & the "mall" attached to it is for locals - even the restaurants have nothing in English.
Crime in Sao Paulo is very bad, so don't bring anything nice. The hotel has safes in each room, but why chance it. You can't wear your watch.
You have to be very careful with cabs, too. Unfortunately, the staff at the Hilton doesn't help you with this. When I was checking out and asked for a cab that takes AmEx, they assured me they'd get me one. The cabbie they were ready to send me with told me he took AmEx, but he'd have to stop at a hotel and have them run the card. Dodgy to say the least! And, this was set up by the hotel!
The Hilton is just as much in denial about the crime in Sao Paulo as the government is. they figure if they don't mention it, it won't happen. Yet, it is rampant!
They are very good about early arrivals due to the number of overnight flights that land in Sao Paulo.
You'll get a good night's sleep. And, probably the best thing about this hotel is that the air conditioning stays on when you're out, so the room doesn't heat up & get all stuffy while you're out!
As far as rooms go, either you look at a building or a bridge, so ask for the bridge side.
One of the things I look for in a hotel is how they recognize & award frequent guests, companies that use it frequently and guests with no standing.
I fell into the 2nd grouping on this trip. My company puts lots of people in this hotel all the time, but they did nothing for me, while readily giving upgrades to people who came in before and after me who chatted to them in fluent Portuguese.
The elevators are a bit slow.
The rooms are a decent size and have a good working space.
The bathrooms are large, but the showers are dark.
The towels are skimpy, which is unfortunate.
There is a great make-up mirror, something which is missing in too many hotels!
The TV has few options in English, but they were in the middle of switching to a new cable/satellite system.
Housekeeping was fine, until the one day when I got no washcloths at all. Zip.
Dry cleaning & laundry wasn't returned by the promised 8pm. The front desk's answer was "maybe they were busy and it was a big day." That isn't my issue. They need to plan for that.
Phone service/attendants: below average as they barely speak English
Shower pressure: OK
Front desk: below average as they barely speak English
Room size: Above average
Location: below average, as nothing is in walking distance & cabs in San Paulo can be very dangerous.
Room service: overpriced
Ask for a view of the bridge on a high floor.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Report response as inappropriate
Thank you for sharing your impressions with the other travelers of Tripdvisor.
As a senior contributor I can see you have the opportunity to experience many stays in many different hotels.
I am truly concerned about your comment.
Even though we seek to offer perfection to our guests when don’t want to loose the warmth of the hospitality spirit.
Our hotel is not located in the central area, but in a business area which is still maturing its entertainment offers.
Some of the points you mention are challenges we are improving in the city. Credit card paid taxis for example – the offer of those are still increasing. Channels in English: the cable TV options are very limited compared to the selection of channels available in the US.
But, what really call my attention is not the comments regarding those services, but the review on our staff.
Thank you for sharing you impression. I will forward it to the executive team to be considered. We believe that training must be a constant. We always have room for improvement.
You review will help us with this improvement.
Regarding advising our guest to avoid wearing watches or warning about being attentive when in the streets, it is a common procedure not only here, but in many other destinations.
Thank you once again for you comments. We hope to have you back to our hotel.
With kind regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC