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Hilton Morumbi Sao Paulo – reviews, photos

4.5 of 5
Avda das Nacoes Unidas 12901, Sao Paulo, State of Sao Paulo 04578-000, Brazil
Hotel amenities
Hilton Morumbi Sao Paulo
Hilton Morumbi Sao Paulo
Hilton Morumbi Sao Paulo
Hilton Morumbi Sao Paulo
Hilton Morumbi Sao Paulo
Hilton Morumbi Sao Paulo
Ranked #4 of 283 hotels in Sao Paulo
4.5 of 5 stars 244 Reviews
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244 reviews from our community

What travellers say about this hotel
  • Top floor(12)
  • Shopping mall(9)
  • Executive Lounge(9)
  • Very nice(7)
  • Food court(5)
  • Happy Hour(5)
  • Swimming pool(4)
  • Cab ride(4)
  • Health club(3)
Traveller rating
    137
    84
    17
    3
    3
Only show reviews for Family (7) | Couples (39) | Business (157)
Date Rating
Sao Paulo, SP
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Relaxing stay at São Paulo”
4 of 5 stars Reviewed 28 January 2012

Nice and big rooms, ideal for those who come to São Paulo for business.
It's also nice for couples who whish to have a nice night, sleeping on a nice bed and having the opportunity to taste some dishes at Canvas.
However, when we went there the tap had had some problems and we had to ask for some maintenance. We didn't expect to have this kind of problem at our nuptial night.

  • Stayed August 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask riaps about Hilton Morumbi Sao Paulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Santos, Administrative Assistant to the GM at Hilton Morumbi Sao Paulo, responded to this review
15 February 2012
Dear riaps,

Thank you for taking the time to write a review.
I am really sorry that you experienced the inconvenience with the tap in your room. This is a situation that is not common to happen and I honestly hope it didn't diminish your experience.
I will show your comment to our Engineering Manager to be considered, thank you for helping us in the review of our products and offers.
We are happy to know that you chose our hotel for this special night! We hope to be the scenario for many special future dates and celebrations!

With kind regards,

Sandra Santos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires, Argentina
1 review
“Best Stay in Sao Paulo”
5 of 5 stars Reviewed 24 January 2012

I spent already few months in Sao Paulo and stayed at many different hotels in Sao Paulo, but the one I strongly endorse to anyone staying in this city is the Hilton Morumbi. It is the best and most complete experience where I feel welcome with the friendly service, its excellent gym, beautiful swimming-pool on the 28th floor with breathtaking panoramic views and direct access to shopping mall. And those are just one of the many things which makes my stay very comfortable for me as well as for my family when they come with me.

Their staff is excellent, their helpfulness, English and smile. And their service goes beyond what I would expect from a good hotel, where for instance they arranged a crash-course in learning basic Portugese in 2 weeks. That is what I call superb service.

So for me being a regular traveler, the Hilton in Sao Paulo is the best and most comfortable place to stay.

Kudos! I wish there were more hotels like this in the world...
Michael

Room Tip: Rooms on higher floors on east side have a beautiful sunrise in the morning
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MWid1 about Hilton Morumbi Sao Paulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Santos, Administrative Assistant to the General Manager at Hilton Morumbi Sao Paulo, responded to this review
7 February 2012
Dear MWid1,

How gratifying it is to read such a pleasant review!
We are very happy and proud to know that we were able to achieve your expectations and needs.
To read your words is to realize that our team members were able to deliver our promise:
To guarantee that every guest feels cared for, respected and valued.

Thank you for recommending us and do not hesitate in contacting me if you have any question or need. We will continue doing our best to offer you a pleasant and hassle-free stay!

Hope to see you back soon!

With the kindest regards,

Sandra Santos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Senior Contributor
36 reviews 36 reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
“Excellent”
5 of 5 stars Reviewed 22 January 2012

We booked right after new year so it was pretty quiet and therefore the price paid was great for the quality received. We stayed on the executive floor. The room has a very high standard of finishing and a very comfortable bed. Compared to other Hiltons this one is definitely 5 star quality. Would not mind staying here for longer.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sebbie33 about Hilton Morumbi Sao Paulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Santos, Administrative Assistant to the General Manager at Hilton Morumbi Sao Paulo, responded to this review
7 February 2012
Dear sebbie33,

Thank you for your review!
We try very hard and it makes everyone, especially our team members involved, feel great when guests writes words of praise regarding our hotel.
We are happy to know that you were able to enjoy our executive lounge.

You mentioned that you would enjoy staying longer. We will enjoy very much having you back whenever you decide to visit us again!

With the kindest regards,

Sandra Santos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great Choice in Sao Paulo”
5 of 5 stars Reviewed 12 January 2012

We stayed at the Hilton for 8 nights in December 2011. The hotel is modern, attractive, and very clean. All employees were cheerful and happy to help you with whatever you needed. English was spoken by employees at the front desk, by the concierges (the two concierges we dealt with were very helpful) and in the health club.

The standard rooms are nicely sized, trimmed with light wood and a built-in desk. Our room faced the river which is probably the best view from the hotel. Other rooms will face nearby buildings. Note that some rooms face a building next door which is under construction which may be noisy in the mornings. The bathrooms are nice (but a little tight for 2 people at the sink), in perfect condition, very clean with a separate tub, separate walk-in shower and a glassed-in toilet area. On the subject of bathrooms, one of our 2 rooms had a washroom for disabled persons. If you do not need this type of bathroom make sure you state that you don’t want it when you book your room. The “shower” was an open area in a corner of the bathroom without a shower curtain, walls, or anything on the floor to stop the water from running everywhere. We used it once and soaked the entire floor of the washroom, toilet, etc. This was not useable at all. We showered in our adjoining room for the remainder of the trip. Don’t let this turn you off from the hotel – regular bathrooms are fine.

A good night’s sleep will make or break a hotel for me. The Hilton came through perfectly. The rooms were very quiet for sleeping with no traffic noise, no mechanical systems noise, and no noise from other rooms. The beds were very comfortable as well. The elevators don’t make any noise when arriving at the floor (no annoying bells going off every time the doors open). There were ample English channels on the TV. The daily house-keeping of the rooms was excellent.

The Hilton has an excellent top floor (great views in all directions) health club and a quite large glassed-in swimming pool which is great for doing laps. The club has enough equipment to make any exercise buff happy. There are also two studios for exercise classes. There is a large executive lounge which is accessible to HHonors members (may only open be open to upper level members ie. Diamond – Check this first).

Wifi is available in the executive lounge. In the rooms, you must plug in with an Ethernet cable and it is very expensive (45-50 BRL per day I believe). There is a lounge off to the right of the reception desk when you walk in which has beverages and sandwiches. They will give you a wireless access code if you buy something (even a bottle of water) which is supposedly good for 30 minutes. Note: After the 30 minutes expires you can re-enter the code again and again for more access; the code will work for the entire day in the café/lobby area. It will be changed at midnight.

The hotel has very good security with personnel at every entrance and your hotel room access card must be swiped to access the elevator. There is a large underground mall that is accessible from the hotel. There are many places to eat, various stores, a wine store, banks, and a currency exchange. You can also walk to the nearby Sheraton Hotel through the underground mall. The Sheraton is worth checking out as well – we only saw the lobby but it looked very nice and comparable to the Hilton.

Overall, the Hilton is an excellent choice in Sao Paulo.

Room Tip: Rooms facing the river have best view. Don't get room with disabled bathroom unless you need it.
See more room tips
  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask AllBooked about Hilton Morumbi Sao Paulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Santos, Assistant to the General Manager at Hilton Morumbi Sao Paulo, responded to this review
2 February 2012
Dear AllBooked,

Thank you for your great review regarding your recent experience!

We try very hard and it makes everyone, especially our team members involved, feel great when guests shares so great words regarding our hotel. I will gladly pass along your compliments to all of our staff.

It is great to know that you could use most of our services! The lounge surely adds a great value to the experience with its services and view. As I said, we already started the change in rooms and a great part of them already have it and very soon all of them will have it.

Once again, thank you for taking part of you time to share you impression with other travelers!

With kind regards,

Sandra Santos
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Glen Cove, New York
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“One of the very best hotels in Sao Paulo”
5 of 5 stars Reviewed 11 January 2012

I've stayed at this property numerous times and love it. Prices have risen steadily over the last 6-7 years but there's still considerable value, particularly if you are a HiltonHonors member with access to the lounge. Despite it's name, the hotel is located in the very chic Brooklin Novo distinct which is close to great restaurants many office buildings. One of the best things about the hotel is that it is located above Shopping D&D which means guests have access to good restaurants (Barbacoa), standard food court fare such as McDonald's or Guenki and other shops such as pharmacies for those forgotten toiletries.

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Joe M for Sao Paulo
Ask Joe M about Hilton Morumbi Sao Paulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Santos, Administrative Assistant to the General Manager at Hilton Morumbi Sao Paulo, responded to this review
2 February 2012
Dear Joe M,

Thank you for your review!
Although the prices change according to the change of the economy, it is our main concern that the guests can always find a great value in the service received!
As I commented in other reviews, our team is our most valuable asset and we are very proud of their professionalism and hospitality.

We hope to have you back to our hotel soon!

With kind regards,

Sandra Santos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hilton Morumbi Sao Paulo

  • Hilton Hotel Sao Paulo
  • Hilton Sao Paulo
  • Sao Paulo Hilton
Address: Avda das Nacoes Unidas 12901, Sao Paulo, State of Sao Paulo 04578-000, Brazil
Price range (per night):* INR15,883 - 34,608

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