Excellence in service is when your needs are anticipated and are fullfilled without a need to ask or argue. I recently stayed at the Tryp Paulista. This was not the hotel we had booked. We were fleeing our reserved hotel and Juliana at registration not only found us a room each but had it cleaned and ready before check in since she new we had not slept all night as a result of the hotel we orginally had reservations. The staff was very helpful and met our needs. When I was checking out. though I had booked a whole day. since my flight was at 11:30pm, the front desk manager at the time asked why I was checking out early and when I told him he adjusted the amount due by charging me for late check-out with out me asking or expecting any adjustement. It is an awesome location.
- Tryp Bela Vista
