I stayed at this hotel while I was there for work for six days and the staff was truly top notch! All the little touches really made a difference - for example, they provide a complimentary pair of havaianas for each guest. The ones in the room when I arrived were a US size 9 - too big for me! After turndown service the first night, perfect size 6's were beside my bed. Amazing attention to detail. The beds were incredibly comfortable and the pillows were awesome - and I'm super picky. The complimentary breakfasts were fantastic, especially the fruit! Mango, caju, and atemoya abounded, no underripe melon and bruised apples like at other hotels. Each staff member greeted me with smiles and patience with my lack of Portuguese - every staff member I encountered also spoke English - and were just wonderful. A special shoutout to Alexandre, the conceirge, who obviously loves his job. He helped me almost every day with requests from reserving taxis, dinner reservations, restaurant suggestions, arranging tours, even printing my boarding pass and making sure my late check out was extended so I wouldn't have to wait in the lobby. He was simply fantastic, and made my stay 100% perfect. He always seemed to be there with a smile, an incredibly hard worker! I was even able to squeeze in a massage on my last day - ahhh-awesome! The location of the hotel was perfect for me since the meeting was IN the hotel but it's also a very easy walk to MASP, at least one mall, and plenty of places to eat and drink. Overall, a fantastic experience, L'Hotel - muito obrigada!
