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L'Hotel Porto Bay Sao Paulo – reviews, photos

4.5 of 5
Al. Campinas 266 | Jardim Paulista, Sao Paulo, State of Sao Paulo 01404-000 , Brazil
Hotel amenities
L'Hotel Porto Bay Sao Paulo
Ranked #2 of 283 hotels in Sao Paulo
4.5 of 5 stars 185 Reviews
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185 reviews from our community

What travellers say about this hotel
  • Very good(21)
  • Avenida paulista(12)
  • Breakfast buffet(9)
  • Tripadvisor reviews(4)
  • French toast(3)
  • Excellent value(3)
  • Internet access(3)
  • L hotel(3)
  • Would definitely return(3)
  • Swimming pool(3)
Traveller rating
    132
    41
    7
    3
    2
Only show reviews for Family (11) | Couples (61) | Business (65)
Date Rating
Rustbelt to Sunny LA
1 review
1 helpful vote 1 helpful vote
“The staff make the difference!”
5 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

I stayed at this hotel while I was there for work for six days and the staff was truly top notch! All the little touches really made a difference - for example, they provide a complimentary pair of havaianas for each guest. The ones in the room when I arrived were a US size 9 - too big for me! After turndown service the first night, perfect size 6's were beside my bed. Amazing attention to detail. The beds were incredibly comfortable and the pillows were awesome - and I'm super picky. The complimentary breakfasts were fantastic, especially the fruit! Mango, caju, and atemoya abounded, no underripe melon and bruised apples like at other hotels. Each staff member greeted me with smiles and patience with my lack of Portuguese - every staff member I encountered also spoke English - and were just wonderful. A special shoutout to Alexandre, the conceirge, who obviously loves his job. He helped me almost every day with requests from reserving taxis, dinner reservations, restaurant suggestions, arranging tours, even printing my boarding pass and making sure my late check out was extended so I wouldn't have to wait in the lobby. He was simply fantastic, and made my stay 100% perfect. He always seemed to be there with a smile, an incredibly hard worker! I was even able to squeeze in a massage on my last day - ahhh-awesome! The location of the hotel was perfect for me since the meeting was IN the hotel but it's also a very easy walk to MASP, at least one mall, and plenty of places to eat and drink. Overall, a fantastic experience, L'Hotel - muito obrigada!

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nadabunny83 about L'Hotel Porto Bay Sao Paulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Castelo, Manager at L'Hotel Porto Bay Sao Paulo, responded to this review
14 May 2012
Thank you so much for choosing L’Hotel Porto Bay. I am thankful for such kind comment about us. The experience you had with our Reception and Restaurant staff was really nice to hear, and exactly what we try to do with our guests. Our staff, specially Alexandre, is really glad to receive such good compliment like yours. I look forward to welcoming you back in a near future. Yours sincerely, Jorge Castelo – General Manager.
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Bogota, Colombia
Senior Contributor
37 reviews 37 reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
“Great hotel, great location”
5 of 5 stars Reviewed 17 January 2012
3
people found this review helpful

We stayed at L´Hotel Porto Bay last december. It is a great hotel! The rooms are very nice and comfortable, the staff is GREAT, very friendly and helpful. The hotel is also very well located, right next to the Avenida Paulista, very close to a metro station and in a very nice residential area where it is perfect to walk. It has 12 floors but it has a small, personalized feel to it. The food is delicious! Rates vary - so if their rates seem very steep check other web pages which sometimes offer better rates (such as expedia, octopus, etc.). Stay here!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Keekeeseetah1 about L'Hotel Porto Bay Sao Paulo
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Jorge Castelo, Manager at L'Hotel Porto Bay Sao Paulo, responded to this review
23 January 2012
Thank you very much for recommending our hotel. We are delighted that we made your stay so pleasant. We hope you can come back soon. With kind regards, Jorge Castelo – Operations Manager.
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São Paulo
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
“Hospedagem dos Sonhos.”
5 of 5 stars Reviewed 9 January 2012
2
people found this review helpful

Data da hospedagem: 07 de janeiro de 2012.

Localização: excelente localização, a menos de 50 metros da Avenida Paulista, próximo ao metro. Em minha opinião, trata-se da melhor localização que um hotel pode ter em SP.

Lobby: extremamente luxuoso, estilo clássico, contendo um tapete Belga, do século XVI, retratando a vida de Marco António e Cleópatra, bem como diversos móveis e objetos de decoração do século passado.

Check-in: Ao chegar foi oferecido uma taça de espumante. Check in rápido e eficiente. Em menos de 10 minutos já estava em meu quarto com as malas entregues pelo mensageiro.

Quarto: Muito silencioso, aconchegante, ótimo tamanho, decorado com móveis sóbrios e elegantes, contendo ainda: televisão LCD, frigobar. Havia uma cesta com diversas frutas brasileiras, trufas de chocolates e lindos arranjos de flores pelo quarto e no banheiro.

Cama: A cama é um capítulo a parte. Trata-se da melhor cama de hotel que já dormi em toda minha vida.

Banheiro: ótimo tamanho, excelente banheira com uma forte ducha. Possui diversos amenities da marca L’ Occitane.

Café da manhã: Excelente café da manhã, com vários itens feitos pelo confeiteiro do hotel. Não deixe de experimentar a geléia de morango, também feita no próprio hotel. Na varanda do restaurante, pode-se desfrutar do café da manhã ao ar livre, com vista para a Alameda Campinas.

Lazer: O Hotel possui piscina, sauna e academia de ginástica, tudo isto localizado no último andar.

Equipe de recepção: Extremamente eficiente e cordial, o que não poderia ser diferente, tendo em vista que estão sob o comando da gerente de recepção, Sra. Herta Fardin, uma profissional sem igual.

Contras: em minha estadia não ocorreu nenhum ponto negativo.

Resumo: em virtude da agradável experiência que tive, não só pretendo retornar ao L’hotel, como também indico para qualquer pessoa que vá a SP, tanto a lazer quanto a negócios, pois é um hotel que, em minha opinião, não pode ser taxado como hotel para negócios, ou hotel para lazer, em virtude da localização, beleza e qualidade dos serviços, ou seja, é um hotel que agradará tanto um executivo, quanto uma família ou um casal que estejam de passagem por SP. Trata-se de um hotel com preço justo, onde o valor da tarifa vale cada centavo pago.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jorge Castelo, Manager at L'Hotel Porto Bay Sao Paulo, responded to this review
23 January 2012
Muito obrigado pela sua hospedagem no L’Hotel Porto Bay. Ficamos honrados com seu maravilhoso comentário, e esperamos recebê-lo novamente para novas agradáveis estadas conosco. Cordialmente, Jorge Castelo - Gerente Operacional.
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Vienna, Virginia
Senior Contributor
29 reviews 29 reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
“Hotel Gem ... 6 stars ... Really.”
5 of 5 stars Reviewed 7 January 2012
4
people found this review helpful

So, this was one of the BEST hotels ever. I have stayed in hotels in over 50 countries and I asked myself what was so special here... The staff. They are quietly professional, immaculate in their appearance and discreet in their quiet actions. To a person, they are a vibrant team ... No exceptions.

Now, the hotel has many strengths too... The best is the housekeeping. I know, it's crazy to think this is a highlight... But when I get back to my room and my undies are folded and the crisp white bed and towels are fresh always... Wow.

The breakfast experience is wonderful ... A buffet, but you can get fresh omelettes or waffles. They even have a special fruit juice of the day... And again, the staff is happy to see you!

The location is perfect on a quiet side street off Avenida Paulista and 2 min walk to Subway. Value is high for a top hotel .. The InterContinental in the same area was 35% more for less room size.

And finally, genuine touches to make you feel at home ... Glasses of Champagne as a welcome, late night Daiquiri's in the bar and fruit brought to the room...

Gosh, just reading my review ... I know it sounds over the top, but this is a GREAT value and hotel in a very big and busy city. A quiet gem.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jorge Castelo, Manager at L'Hotel Porto Bay Sao Paulo, responded to this review
8 January 2012
I have no words to say how glad we are with your review. You described lots of details that do matter, and it is a huge pleasure when we have a guest so satisfied with the experience of staying at L’Hotel Porto Bay. We hope you can come back soon. With kind regards, Jorge Castelo – Operations Manager.
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Rome, Italy
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“consistently great”
5 of 5 stars Reviewed 4 January 2012
1
person found this review helpful

Been again at L'Hotel Porto Bay over New Year's week 4 months after my first stay. I highly recommend it for the location, the service and the facilities. Special mention to the lovely fresh and varied breakfast and the kindness of all the staff.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask onlythetruth_19 about L'Hotel Porto Bay Sao Paulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Castelo, Manager at L'Hotel Porto Bay Sao Paulo, responded to this review
7 January 2012
We are pleased with your second nice review regarding L’Hotel Porto Bay. It has been a pleasure to lodge you and we hope to welcome you back many times in 2012. If you have any suggestion or need, do not hesitate to contact me at jorgecastelo@portobay.com.br. Kind regards, Jorge Castelo – Operations Manager.
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Additional Information about L'Hotel Porto Bay Sao Paulo

Al. Campinas 266 | Jardim Paulista, Sao Paulo, State of Sao Paulo 01404-000 , Brazil
Price range (per night):* INR5,907 - 28,422

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