I stayed 24 hours at unique with my wife to celebrate my birthday. We had the red special package, wich included a special romantic decoration, a veuve cliquot bottle, delicious sweeties and late check-out.
The hotel is really beautiful and its architecture is awsome. It is really a different experience staying there, with its dark corridors, curved walls and a very smart ilumination.
The room is nice, cozy and elegant. It featured a confy queen bed, a very nice bathroom (jacuzzi and shower) and a large round window, like a porthole window in a ship. The rooftop swimming pool offers a beautiful view of the city and the spa is really nice.
Unfortunately the service is not 5-star like its architecture and mood. We witnessed several flaws to reach this conclusion.
At night, we ordered cocktails while waiting for a table to dine. I don't know why, but the cocktails never showed up.
Next day, we had an OK breakfast, wich lacked nice pastries, top cold cuts and juicy fruits. I really missed real 5-star hotel breakfast.
When we came back to our room, it was the same mess we left one hour earlier. I had to call front desk and ask them to clean it.
Then we went to the rooftop swimming pool. We stayed there for almost an hour and nobody cared to ask us if we needed anything. We had to go inside the restaurant and complain about this failure to get served.
Instead of simple apologies, the person in charge pointed out a simples waitress for being careless or too busy. I was shocked. To me, the failure has no name nor face. It is the hotel's responsibility to recruit, to train, to manage its employees and, most of all, to provide its guests with a 5-star experience. By the way, the waitress was very nice and apologized for her "failure", although she didn't have to.
I still recommend Unique as a great design hotel, but they must improve their services to live up to its reputation.
- Unique Hotel Sao Paulo
- Unique Sao Paulo
