By far the worst service I have ever received at a hotel, the staff were very rude and inconsiderate. We did not get the room that we had booked but had to settle for another, poorer quality room. The staff did not speak English well so communications was a problem. Once we got to our room there were no towels. After phoning the front desk someone finally answered, then trying to make them understand we needed towels was a problem. Once they understood the request it took half an hour to receive the towel and we really needed to shower off after a long flight, but we were kept waiting. Although Internet was adverstised as free, we had to pay for it. The Internet access code was incorrect, when I tried phoning to get the right code, this was problematic, again because of the language difficulty. When travelling I expect some difficulties, but the staff person after a few minutes of trying to communicate with me just hung up on me abruptly. I had to go down in person to have him write the code down for me. When we asked for ways to get to the airport from the hotel, we were told the only way to do it was through taxi because they did not any other way, so they didn’t know anything about the local transit or other buses that go to the airport. When I asked them to call us a taxi, they asked when our flight was. After waiting for 30 minutes the taxi finally arrived. When the taxi driver got out of his cab he slipped the bell boy some money. It was a scam, they keep you waiting until the last minute so that you are forced to us e ”their” taxi. Not only did the driver drive like a maniac he charged us at least twice the price and did not have the meter running. When we asked why he didn’t have the meter running he called the hotel on his cell phone and the hotel staff said it was a set rate. Later we found that this was a lie and we got ripped off quite a bit. Oh yeah, when we were filling out the evaluation form regarding hotel service they were looking over our shoulder. The place is not to be trusted, you always feel like you are getting ripped off at every turn in this hotel. Stay away.

I stayed in this hotel for the Formula 1 Brazilian Grand Prix. The carpet of my hotel's room was dirty and full of dust and dark circles. The air conditioner does not work properly and caused me asthma. The shower was a complete disaster with limus, fungus and musty smell. The hotel charged 100% of your stay to the credit card at the time of check in. I make a 30 minutes phone call to Puerto Rico and they charged me $100.00 USD. They can't change my room because they were totally booked for the F1 weekend. Sincerely, this is the worst hotel that I ever stayed.

Tulip Inn is located about 5 min walk from Paulista. Around the hotel there are a few Italian restarunts, some of them actually have a quite tasty food. There is no ATM in or near the hotel.
The room wasn't cleaned well when I arrived, it was quite damaged anyway.
When we paid by credit card, we wanted to get a receipt with our company name on, which proved to be a huge problem to a non-English speaking staff.
Tulip Inn was too expensive for what it offered

After calling from the UK I was told there were 21 double rooms available at $125 per night for my two night stay. When I arrived at the hotel I was told they only had twin rooms for just the one night at $200. I left the hotel and checked the online booking system. There were double rooms for the two nights showing as available so I called the hotel. I was told yes there were rooms but only twins. I informed the gentleman that I was told there were only rooms for the one night, he informed me the hotel staff were wrong and that he could book the room for $250 per night.

I stayed somewhere else........

Don't waste your time as you will not know what your reservation is until you get to your room, if they have one nor what price you will pay until they think one up for you.