Old building and lots of make-up to hide it's age. Location can be a nightmare if there is any show going on in a club next door. Small kitchens in the rooms if you feel like cooking. Beds are squeezed into a small room.

I guaranteed my reservation with my credit card and when I showed up the hotel I was told that there it was no room for me, they put me in another hotel far from the place I was looking to stay and I when I run into the second hotel I was told that they only had a room for one night - finnaly next mornig - after having talk with the assitant manager of Mercure Hotel they found a room for me - I would not reccomend this hotel

The good:
The lobby is nice looking but the hotel tries too hard to make it look 'fancy' by placing bad replicas of paintings in the lobby. There are working elevators. The pre-paid reservations (via Orbitz) were easily found. The front desk tries really really hard. The rooms are clean and nearly look like the rooms pictured on the hotel's website and on Orbitz. The pool looks nice and seems rarely used. There is a workout room and a restuarant. Internet wireless worked fiarly well and was only 35 real for a week (at least that's what were told and 50 for a month). Overall price slightly cheaper than similar properties.

The bad:
Check-in and any and all communications with the front desk is very frustrating as even the 'best' English speaking clerk barely spoke English. It took 5 times longer than it should to simply check-in. frustrating. First clerk tried to charge us again even though we were pre-paid via Orbitz (and charged by AmEx before we left the US). The 2nd clerk spoke better English and processed us through but it still took too long (considering the tons of hotels I've stayed in across the globe). The elevators required keycard to work and were very difficult to get in and out off when sporting wheeled luggage as there is a literally door you must open to get on/off the elevator. The rooms were ok. No irons for your use in the entire hotel. Laundy service must take your clothes if you want them pressed/ironed. The workout room is an a canopy off the pool area and open to the elements so you'll get a good sweat in during the day.

The ugly:
I was actually double-charged for 2 of the rooms and had to have charged cancelled because the clerk charged my card instead of just putting a hold for incidentals. The elevator only allows you to select YOUR floor and nobody else's so if you are traveling with 2 other people and all are on different floors then you must have someone from the front desk use their key card to select the floor for you. But you must wait for someone to become available to do this for you. Eventually, I did receive a 2nd keycard just to use in the elevator to get up to my colleagues room where we often worked when not at the office.

I've never been a fan of Accor properties but this left me with such a negative impression from start to finish that the hordes of colleagues coming to support our new South American operations will NOT be staying at this hotel under my recommendations. Too bad.