The service in this hotel is terrible. We booked a City Break’sPackage :
City Breaks offer includes accommodation for two nights at least, including breakfast and the option of late check-out until 17h on Sundays upon request on arrival at the hotel.
So arriving there the receptionist told me I was mistake , because it never exist.. after almost 40 minutes arguing and showing the reservation and the recite of all it the receptionist agreed to accommodate us as arranged and paid, but made clear it would be a courtesy..
The hotel is very poor located in front a heavy traffic freeway , there were nothing in a walking distance. The freeway matches whit simple glass window make sleeping a challenge .
The room is very small , the room service is terrible Saturday we had 4 p.m without cleanness was necessary to ask the reception tice to have it .
The bathroom was far from clean , having exuding an unpleasant smell down the drain.
There is no heat air conditioned ( we got 9ºC ), no extra blankets , and a simple window don't help at all the wind comes into the room fully. It got worse whit the rain..
The wifi net access is problematic and continuously gets disconnected
The breakfast very average .
If you could do not stay there.
Tip Avoid rooms with freight for the freeway .
- Novotel Sao Paulo
- Sao Paulo Novotel
