We booked a cabin for 8 people for 9 nights-two moms and 6 young, teenaged girls. One girl had the female malaise so she moved to a sleeping bag on the floor, which was prohibited. I thought it was a small sin and deserved a reprimand and a plea for cooperation, and that it was included in the literature as a caution against exceeding the max per person limit.
The 2nd night the female co-owner barged thru the door at 10 p.m. (although she had a contact no. for us for the daytime), demanded to know how many people were there; screamed at us in front of the children; refused to go onto the porch to talk to the adults; physically pushed one of the adults back into the room; and screeched about "Who pays the maid to clean around a sleeping bag on the floor." She felt it wears out the carpet. She told us to leave, left herself, then burst thru the door again, perched herself on a bar stool and glared at us all while we gathered our things. She was so threatening and unhinged that we called the police! It was a tourist's nightmare. This woman is in the wrong business. If you are in Alpine for an adventure sport that may entail a speck of mud, or just for peace and quiet, don't count on staying here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This is the first bad review we have seen of our business. I do not feel it professional to go into detail of "our side of the story", but I would be happy to discuss it over the phone if this review were to detour you from staying at the Rockin M Ranch. As we mention on our website we are not a corporate owned large hotel chain but, a family owned business of which we have poured our heart and souls into. The benefits of this to our guest is an exceptional product, cleanliness, location, and local knowledge of the area. On the flip side we have to maintain strict policies to preserve the quality and future of our business (including occupancy). There is not another comparable business in the area that has what we have to offer. We have many e-mails complimenting our establishment and commending us for our policys. Give us a call. We are very nice to nice people!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC