The hotel is located on Praia dos Artistas, a part of the Natal beachfront plagued by grubby beach quiosques, broken sidewalks, empty restaurants and nearby "love hotels". It's an area that has seen better days. Reception is slow,awkward and not all that helpful. Rooms are small, cramped, lacking in basic comforts and burdened with a brutal ceiling mounted CFL swag lamp. The kitchen, touted as "really good", is hopelessly slow, confused and seemingly lacking in basic culinary skills. Cafe de manha tries too hard to be good, and, in the tropical heat, cannot escape smelty everything under the stern gaze of two gym sized rotating wall mounted fans blowing everything all over the place, including your desire to linger over breakfast. The elaborate ritual to store your valuables in the hotel safe is something not seen since a similar encounter on the fringes of the Sahara in Morocco some thirty-five years ago. Oh, and line voltage is 220VAC throughout, so be prepared to use a variety of adaptors for the shared stepdown transformers that seem to be in demand by other hotel guests.