Beautiful property but badly kept. Urgently needing a revamp. Staff are nice, restaurant is quite acceptable with good breakfast. Minifridge system in the rooms not really operative - you have to buy refreshments yourself to replenish it . Safe in the room is too small to hold a notebook. Temperature control of the AC does not work. Cannot even turn it off... Flat screen TV is the only nice amenity. Worn out bed covers need to be urgently replaced.
Location is good but you need taxis to go places if you don't have a car . Taxis are not cheap in Natal. Hotel is located right on the beach ( but not a very nice beach for swimming) . Big pools are the main attraction. Great for families with kids.

I've been two days at the end of November/2011 for an oil show that was held in this hotel. For convenience I decided to stay in the same hotel of the exhibition. It was really a bad decision.
Poor maintenance. For example, I had breakfast with a broken air conditioning what is very bad in Natal that is hot most of the year. Food was also under average. So, forget it.

Your best options in this beautifull city is SEHRS Hotel if you are going for business, and MANARY Hotel, in Ponta Negra, if you are going for tourist reasons. Very good restaurants: ABADE (excellent international food), CAMAROES (excellent shrimp plates) and MANGAI (regional food).

This hotel could improve their breakfast -it's not an inviting and beautiful place. Has a very good aquatic park. Very beautiful sights from the rooms. The employees are cold, and not a little worried to be helpful. Rates are good. They demand you to pay all the stay when you just arrive, what's is not common. I think they do this so you can't get out if you don't like the place.

I have been to Piramide more than 5 times (I guess), my parents have a hotel discount program and we gather annualy for a family reunion.

Piramide have changed owners more than once, and it's slowly getting old. It has a spectacular location, big roons, excellent pool area and ... that's all.

Service is poor (very common in Brazil's northeast), old fashioned roons, stained tubs, smelly sheets and towels, breakfast just OK.

Nevertheless its pool area is great, your kids will love it.