I stayed for seven days at Vila do Mar with friends. The hotel is old and in need of reform, including the main lobby there are forbidden area. The room is large, however was dirty, the air conditioning was very noisy, the phone did not work, the Internet is a bit expensive ($ 20.00 per day), and in two days that I was there, was no hot water, and the quality of image of cable tv is really bad, but you don't go there to watch TV. The service quality at the hotel is bad, because everything that you need wait so long, for example, we had lunch at restaurant by three days, and I need wait more than one hour for the food. The service room for one hamburger took 2 hours, and 2 bottles of water, took almost 3 hours!!! Overall the employees work without motivation and do not question any of you serve well.
Be careful when sending confidential information of credit card for the Hotel, because the hotel does not have an insurance policy to save your data, I even had my credit card cloned by permission I sent over there direct to hotel.
That is, the hotel is not worth the prices it charges. The highlight of the hotel is to be on the beach in the Via Costeira, however, there are other better hotels / resorts than this.
- Vila Do Mar Natal
