This hotel is definitevely not a 5* hotel. The service provided is average. The staff needs more training. The hotel needs seriously an investment in maintenance. Nevertheless it is well located ; at the end of ponta negra, the busy, touristic area of Natal. Hence we avoid the nuisance brought by this.
The Pro's :
- Well located
- 3 Swimming pools
- Fitness room (needs a bit of refurbishment)
- View on the sea
- Large room (apartamento luxo)
- Good selection at the breakfast.
- 4 restaurants in the hotel (pizzaria, Suhi bar, "french", Brasilian)
The con's :
- Lack of service/ attention to the needs of the customer. We booked a room with a balcony with view to the sea. There wasn't any chair or table on the balcony. We asked for it and they were suprised by our request !!!. Finally we got it but we needed to ask for it twice !
- Lack of training of the staff. They forgot your order or request.
- The building is old and needs seriously to be refurbished
- You have to pay for the drink water in the fitness room !!! There wasn't any fountain for drinking !!
- You have to pay for internet !
- Ocean Palace Natal
- Ocean Palace Hotel Natal