I stayed in this hotel for 3 nights and despite the quality of the hotel in general, I don't think that it really worths the price.
As long as this hotel is classified as 5* hotel, I could expect more services included such as: free Wi-Fi access or at least an internet cafe available for free for a limited time for the guests. Furthermore, all the beverages inside of the bedroom's freezer are charged and they are all expensive.
For the quality of the rooms I could say that it's quite good, despite the mirror which was rusty and blurred to see my face clearly to put on a make-up, for example.
I felt quite disappointed, because considering that this hotel management comes from a foreign enterprise, we should expect a similar quality in hotel around the world which are much better and offer more amenities.

We were there during four nights. The location is very good and the pool area is lovely. But, that's all. The beach and pool services are very bad - nobody asked us if we wanted something to drink. The pools' restaurant is very bad, too : you need to wait a long time to eat and the food tastes terrible. It was impossible to have lunch there. The main restaurant was so-so. In the first and second day, there was no towels in the bathroom. We asked for it many times and need to wait 3 and a half hours to received it. We need to clain with one of the manager of the hotel, Miss Marly, to receive towels in the other days. And, finally, worse and worse.....a big cockroach in our room......

This is an 5* Hotel. Is a seven year old Hotel. I've been a lot of times in Brasil and for me was the worst experience that I had. The hotel maintenance is terrible(broken spot lights, ripped bed sheets, etc). The hotel which as 2 restaurants only one is working for the main meals and the food is not interesting( Brasil as an excellent food, go eat outside). The internet is not free and the price and the way that you can use it is terrible. Prices for food are expensive for the quality.
I have made several claims and the general manager of the hotel was in fact very kindly and as solved some of my claims, but never the less he was incapable of solving other things that you expect to get from a 5* stars Hotel. I know that times are difficult but reducing the quality of your service can spoil a vacation of your clients. I also regret that a Portuguese Hotel chain shows to the world a lower service( I’m Portuguese). They need really to improve and it will nice if they visit some hotels in Asia to see what can be offered( is not difficult) and also visit other hotels in Brasil which have an excellent service( even hotels like Iberostar Praia do Forte which are “volume hotels”.

I went to natal in July 2005 and I loved it!
The weather was amazing and I still remember when I got in the hotel and crossed the lobby and saw a magnificent landscpape of the pool area, the sea and the sunset, behind the main attraction of natal, "Morro do careca".
The staff were kind, polite and really helpful, as we spoke the same language (portuguese) all the comunication was smooth, but I ensure you that the staff can speak correctly other languages so, feel free to go to this hotel if you don't speak portuguese.
At the time it was the best hotel of the Rio Grande do Norte state (one of Brazil's states, where natal is located) and you could tell so, It was the safest hotel of all (at the time, the people who went to natal wiht us and stayed in other hotels, were assalted, some of them in the middle of the night, in their rooms while sleeping.
That, of course didn't occured in Pestana Nata, due to all the security they had, patrolling the hotel's private beach at night and all the bulfing entraces, and they have done it in a smooth discrete way, so wee didn't feel like in a fortress.
The food was amazing (I only had acess to breakfast but still, I have never seen so much food variety, with 17 different varieties of bread, crepes, gaufres, omelletes, cakes, everything you can imagine!) and the pool bar had snacks, light meals and the amazing Hula-hula (a drink made with pineaple, condensed mill,currant syrup,ice and cachaça (optional) drinks, with a pineaple as glass and a fancy decor.
The rooms were equipated air conditioner, private bathroom with hairdryer, tv with satelite an with a minibar, me and the girls loved the indaiá water, a brazilian mineral water brand that tasted fresh and really light, but there were also other drinks.

Feel free to visit Natal, it is a safe town by day, make those tours to pipa, where you are able to swim with the dolphins in the sea, to pirangi beach, where you can see also the words biggest cajueiro (caju tree), or even visit the natal fortress, and know the reason of the name of the city (Natal is Christmas in portuguese, when the navigators came to this city it was christmas day so it was called Natal).
Try also the food, I advise you to go to "Mangai", "Barraca do Caranguejo" (http://www.natal-brazil.com/food-and-drink/barraca-do-caranguejo.html) and "camarões" (http://www.natal-brazil.com/food-and-drink/camaroes.html) absolutely amazing! Don't forget to try the amazing brigadeirão cake (kind of chocolate with condensed milk cake) and to try "Império do Chopp", it was a place advised by the locals, not a fancy or a turistic place but I ate the best picanha of my life. I didn't enjoy Tábua de Carne restaurant, suposelly the most famous restaurant of natal.


I had and amazing time and, Natal was the best destination I went in all my life, I hope you enjoy as much as I did!