i am every jear in this nice hotel. i am airliner and it would be nice to get discounts or upgrates. the management was allways helping .......asspesialy vor internet access........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

This property is located by the sea.It is 8 years old and the rooms are spacious but not fancy.
Breakfast choice is reasonable as well as the lobby is spacious.
The swiming pool is indeed very beatifully designed.
So you have a good choice if attending a meeting at the Natal convention center as it will take you two minuts to get there by car, from the Pestana Hotel.

I stayed in this hotel for 3 nights and despite the quality of the hotel in general, I don't think that it really worths the price.
As long as this hotel is classified as 5* hotel, I could expect more services included such as: free Wi-Fi access or at least an internet cafe available for free for a limited time for the guests. Furthermore, all the beverages inside of the bedroom's freezer are charged and they are all expensive.
For the quality of the rooms I could say that it's quite good, despite the mirror which was rusty and blurred to see my face clearly to put on a make-up, for example.
I felt quite disappointed, because considering that this hotel management comes from a foreign enterprise, we should expect a similar quality in hotel around the world which are much better and offer more amenities.

We were there during four nights. The location is very good and the pool area is lovely. But, that's all. The beach and pool services are very bad - nobody asked us if we wanted something to drink. The pools' restaurant is very bad, too : you need to wait a long time to eat and the food tastes terrible. It was impossible to have lunch there. The main restaurant was so-so. In the first and second day, there was no towels in the bathroom. We asked for it many times and need to wait 3 and a half hours to received it. We need to clain with one of the manager of the hotel, Miss Marly, to receive towels in the other days. And, finally, worse and worse.....a big cockroach in our room......