I stayed here in for a week in June while at a conference in the Barra district. I was late in making my reservations, and by the time I booked my hotel, the conference hotel was fully booked, so I stayed here instead. I would not stay here again, but the experience was not completely awful, so I am giving the hotel two stars.
The good: other reviews have mentioned this as well, but the staff is truly great! Many are multilingual, and they are helpful at any time of the day or night. I found them to be responsive, helpful, and cheerful. Other good points: the breakfast is free and tasty, including a great selection of fresh fruits, as well as breads, cereals, eggs, cakes, and Brazilian dishes. Also, wi-fi is free in this hotel, which I found out is unusual in the Barra district. (The conference hotel offered neither free wi-fi nor free breakfast, so I was grateful for these benefits.) I had a suite, and it was very spacious, and came with a large balcony.
The bad: the room smelled like a moldy, musty basement that had been flooded! Other guests noted the odor in their rooms, as well, as it was quite strong. Besides the musty odor, cleanliness was an issue in this room—the floor felt sticky enough that I insisted on wearing shoes inside my room. The bedspread and shams were stained (ewww!) as were the bedsheets. I noticed that, while the maid service made my bed for me every day, they did not change the sheets for the whole week I was there. (I noticed because the stain never moved!) The toilet backed up while I was there. My reservation said that my room would come with a coffeemaker. That is accurate, but somewhat misleading, as my room did, indeed, have a coffeemaker, but no coffee! The hotel website states that it is a 10-minute walk to the beach. That is untrue—it is a 45 minute walk to the beach, and in fact, the staff discouraged me from walking to the beach, given the distance, and instead suggested I call a cab. (It is about a 10-minute cab ride to the beach.) The fitness center is adequate, but not very clean, and the 2 treadmills are fairly old. The water cooler in the fitness center stayed empty the entire time I was there. Also, there are no towels in the fitness center, so you have to bring one of the towels from your room. Noise was an issue in this hotel. The walls are not soundproofed, and the hallway noises echo in the rooms, which is really disturbing at 3am! If you have earplugs, that will not be as big of an issue for you, but you should plan for noise. The bed seemed old, and was not at all comfortable.
All in all, while I would not stay there again, and I would not recommend the place to my friends, I cannot give it only one star, because the staff were truly great, and the wi-fi and breakfast are convenient. However, the hotel needs a great deal of work before it merits anything more than two stars.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC