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Hotel Cristal Palace – reviews, photos

3.0 of 5
Rua Francisco Otaviano 56 | Arpoador, Rio de Janeiro, State of Rio de Janeiro 22080040, Brazil
Hotel amenities
Hotel Cristal Palace
Ranked #140 of 183 hotels in Rio de Janeiro
2.5 of 5 stars 52 Reviews
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52 reviews from our community

    Trip type
Traveller rating
    1
    14
    11
    10
    16
Date Rating
New Orleans, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Avoid This Hotel”
1 of 5 stars Reviewed 12 January 2011
1
person found this review helpful

On-line Booking request for hotel submitted based on the price on web in May 2010. Their email response indicated that the could not honor the published rate, but offered me a rate considerably more expensive. I responded by instructing them to cancel the booking request, On May 13,2010, I received an email confirmation that the booking request was canceled. Please note that I never had or agreed to a confirmed reservation based on their "adjusted price"
2 1/2 months later, on 7/26/2010, I received .an email with a confirmed reservation for the inflated price. I immediately responded that this booking request had been canceled and attached supporting email from their reservations manager. Once again, I received an email confirming that the request had been canceled.
Unbelievably, on 01/07/11, a charge appeared on my AMEX card for this hotel. I was charged for a reservation that I did not confirm for an amount that I did not agree to. I have put this amount in dispute with AMEX. Fortunately, I retained all supporting email documentation. When I informed this merchant of my dispute, all of a sudden, I get another email advising me of their "mistake" with a promise to withdraw the fraudulent charges.
I do not trust this vendor. Fortunately, AMEX will handle. If you expect honesty, integrity, and competence, Do Not Use This Hotel!

  • Stayed January 2011, travelled solo
    • 1 of 5 stars Service
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Warsaw, Poland
Senior Contributor
24 reviews 24 reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
“Nice location but poor quality”
2 of 5 stars Reviewed 3 December 2010
1
person found this review helpful

the hotel in nicely located between copa cabana and Ipanema beach. The hotel itself is rather old and with bad quality. The rooms are very small and not really clean. There is a wifi but the speed was really slow. The breakfast was included and was pretty nice serve at the top floor and available till 10 AM

  • Stayed November 2010, travelled as a couple
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Great location, impossible to sleep”
1 of 5 stars Reviewed 12 May 2010
1
person found this review helpful

This hotel isn't too pricey and is located at one of the best spots. But it doesn't pay off, as you'll have a hard time sleeping - the walls are paper thin and the street is very noisy. Their website is nothing but misleading - pictures don't correspond to reality. We were very disappointed. Room wasn't too small, but furniture was terrible. Breakfast isn't great too - not much variety. I wouldn't recommend it to a friend and surely won't be staying there again.

  • Stayed August 2009, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask brunapgil about Hotel Cristal Palace
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Paris
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Awful ! Run away !”
1 of 5 stars Reviewed 29 March 2010
1
person found this review helpful

Disgusting place ! Avoid it ! Don't touch the food, especially if it's cooked on site. The services were inexistent. It's very difficult to sleep because of the noisy and quite old air conditioner.

  • Stayed February 2010, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask totolasito about Hotel Cristal Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, ON, Canada
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
76 helpful votes 76 helpful votes
“Had a wonderful time”
4 of 5 stars Reviewed 15 March 2010

Hello,

I had read several bad reviews before booking and I must say i disagree with them. I payed 590$ CND with otel.com for 5 nights, which I thought was amazing. Rio is very expensive in general, though the hotels are mostly older, and below average for North American standards. Though it is rated a 4 star, it would be more of a two or three star in Canada, kind of like an older Holiday Inn.

pros... amazing location, good breakfast, large room, VERY helpful staff, 24hr internet access for free, great satelite tv, very modern and newer washroom, cold air conditionner

cons... though the decor is cute, the hotel is built upwards, and very narrow, so small dimensions in common areas...it is not exactly modern.. but cozy... no real hangout area, so you can only meet people at breakfast... I enjoyed my stay very much!

For what I payed, I was more than satisfied, and I would highly recommend it to younger solo travelers for sure...great proximity to beach. Many people payed double or triple what I payed, so perhaps they have reason to complain. THe Mercure Arproador in front of this hotel is a proper 4 star, brand new and modern, but it was about 300$ extra... I saved the money and got myself an amazing tour guide instead ...see [--]... by pass every single line'up, perfect english which is rare in Rio, brand new van, very sweet...best 180 brazilian real I ever spent, this made my trip!

Ciao!

  • Stayed March 2010, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hotel Cristal Palace

Rua Francisco Otaviano 56 | Arpoador, Rio de Janeiro, State of Rio de Janeiro 22080040, Brazil
Price range (per night):* INR6,242 - 7,078

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