I check ed in this hotel paid with my credicard, went to the room for 5 minutes where me and my partner decided to don't stay in the hotel, when we asked for our money back they just sad it is a policy from the hotel that once the receive the money they never give it back, we were completely shock with the mananger behavior, then we asked to have at least half of the money and they simply refuse it. I travel through the all world and this was the most unfriendly treatment I ever had. Don't stay i this hotel, they are not trustfull people.

Guesthouse style format. The place is antiquated, and unfortunately not in a charming way. A dump actually. Breakfast, such as it was, served in the room. Old, noisy air conditioner. Rock hard bed and pillow. If you're looking for alternative to in front-of-the-beach, bland chain hotel this is it all right. If you select this hotel because you are looking for a bargain or you are a low-budget type, you will still think you overpaid for this hostelry. Too bad, as Zona Sul could use some properly renovated old residencies converted to boutique hotel. The Santa Clara is not this.

Having been there in 2007 (same period of the year) and having found back then that the location is quiet and safe I booked back in October for a stay on the eve of the Carnival. Room type and prices were agreed in writing in emails but I ended up paying significantly more, arguing on arrival to get a front view room (even if they were vacant), and being told that " a booking confirmation is about the room availability, not the price". Absolutely unacceptable... not the least because in October I had a range of other options for the price I ended up paying eventually at Santa Clara in February. Very poor commercial practice (you will be aware that walking out of the hotel was not an option once arrived in Rio late at night, Rio becomes fully booked for the Carnival)

This hotel is perfectly located in a quiet part of the city, but within walking distance of Copacabana beach and lots of shops, restaurants and attractions. The staff are great, the food was great (particularly breakfast), the location is great, and the hotel is beautiful. Would highly recommend this hotel to anyone and everyone!