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Promenade Casa Del Mar – reviews, photos

3.5 of 5
Av Sernambetiba 5740 | Barra da Tijuca, Rio de Janeiro, State of Rio de Janeiro 22639-012, Brazil
Hotel amenities
Promenade Casa Del Mar
Ranked #119 of 183 hotels in Rio de Janeiro
3.0 of 5 stars 28 Reviews
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28 reviews from our community

    Trip type
Traveller rating
    2
    11
    7
    2
    6
Date Rating
Sao Paulo, Brazil
1 review
“Service is just plain lousy! Beware.”
1 of 5 stars Reviewed 17 July 2010

Satyed here on July 16th. At check-in everything was ok. Next worningwoke up with loud bangs. Construction on the floor above on a saturday morning without any notice. When I called to ask, was told nothing could be done.

That evening room had not been cleaned, When I called the reception was told... nothing could be done.

Service is just plain lousy and uncourteous.

BEWARE!

  • Stayed July 2010, travelled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask rbastos about Promenade Casa Del Mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego Coelho, E-commerce Manager at Promenade Casa Del Mar, responded to this review
20 July 2010
Thank you for your review. We from Promenade are very sorry that you haven´t had a good time at Casa Del Mar during your stay.

Unfortunatly the apartment 703 is under maintenance just for a short period, some changes are being made. It was our mistake have not warned you and I am sure that will not happen again.

About the room had not been cleaned that night and the reception telling you that nothing could be done, We will see what happened because this is not a procedure of Promenade.

We apologize again and wait you to come back and enjoy our hotels and our hospitality in the best way that a Promenade Apart-Hotel can offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Senior Contributor
22 reviews 22 reviews
Reviews in 14 cities Reviews in 14 cities
43 helpful votes 43 helpful votes
“Location far from ideal”
3 of 5 stars Reviewed 2 June 2010

The hotel is an aparthotel but the rooms are large and clean and good value for Rio. Good breakfast is included. But the location is not ideal as it is a taxi ride from anywhere. The nearest restaurant recommended by the hotel is by the Windsor hotel 40 minutes walk away. It is opposite the beach but separated by a very busy and noisy road and as I was on business being by the beach was less important than a convenient location. doing any sight seeing on the one free day that I had required an expensive guided tour as the hotel was too far from anything of interest to go independently. The conference centre Rio Centro is a 20 minute at least taxi ride away and if several people need taxis you can wait quite a while. Apart from the little kiosks and a cafe at a petrol station there is nothing within walking distance. One big plus is free wifi in the rooms. If all you want is the beach then the hotel is good value, but if you want to see Rio go somewhere more central.

  • Stayed June 2010, travelled on business
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask LilyXYZ about Promenade Casa Del Mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
2 reviews
1 helpful vote 1 helpful vote
“wonderful location”
4 of 5 stars Reviewed 10 December 2009

My husband and I stayed here from 12/04/2009 and 12/08/2009 for our trip to Rio de Janeiro.

I must admit that it doesn't look much from the outside but the interior was a pleasant surprise. It is in a fantastic location right in front of the less touristy beach. There's also a 24-hour kiosk across. The breakfast was simple yet sufficient and delicious. The staff was very cheerful, helpful and friendly. The hotel was also very near to the residence of our local tour guide so that was a great plus. There is also a shopping mall nearby. If you like a more tranquil vacation, I recommend that you stay here. But make sure that you have someone to drive you around to the tourist spots because they are a bit far.

  • Stayed December 2009, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask lineprado about Promenade Casa Del Mar
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Littlehampton, United Kingdom
Top Contributor
50 reviews 50 reviews
Reviews in 27 cities Reviews in 27 cities
68 helpful votes 68 helpful votes
“Great hotel, not a great location for central Rio”
4 of 5 stars Reviewed 18 September 2009

The hotel itself is based in Barra - and this can be anything from an hour or a two hour taxi ride from downtown Rio. Distance itself is around 17km but the traffic all over Rio is very heavy - especially during rush hour.
Based on the beachfront. the hotel is separated from the beach by a main road which has constant 24 hour traffic - so do remember your earplugs. That being said, the hotel itself is clean, well maintained and offers good value for money. The rooms are based on mini-apartments and offer a kitchen area (lots of local food delivery companies), a seating area, bed and decent bathroom with a large and powerful shower. Room service was fast and efficient but the menu was a little limited and the buffet breakfast offered a good variety of options. Staff were helpful and friendly and the cleaning crew did a great job daily.

  • Stayed September 2009, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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italy
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“excellent position”
3 of 5 stars Reviewed 10 December 2008

Amazing position, in front of the beach. Excellent for location (closed to Barra downtown and other commercial center). large room, confortable but not so new (related to price level).

  • Liked — location
  • Disliked — design
  • Stayed November 2008, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Additional Information about Promenade Casa Del Mar

Av Sernambetiba 5740 | Barra da Tijuca, Rio de Janeiro, State of Rio de Janeiro 22639-012, Brazil
Price range (per night):* INR10,087 - 18,447

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