We booked Ipanema Tower through a travel agent (located via a website) for a two-night stay, but when we arrived, the front desk informed us that a guest had overstayed their reservation, and they had no rooms for us. In talking to the front desk the next morning, he was wishy-washy about the actual reason for the issue, and said something about being oversold. They did not promise to get us into their hotel for the next night. They did re-book us into a nearby residence, and indicated that we could have breakfast at Ipanema Tower since the other residence did not offer breakfast. The problem is that the other residence (Ocean Flats) was nowhere near the quality of Ipanema Towers. We saw a cockroach in the lobby, the living room smelled of urine, the sheets didn't fit the bed (and rode up to bare mattress the entire night), and there were holes in the ceiling above the shower. We ended up calling the travel agent who originally booked. He had talked to the hotel two days before our arrival and confirmed.
The hotel did get us into Ipanema Tower for the second night. The apartments in Ipanema Tower are serviceable and clean. The furniture and physical plant within the rooms could stand to be updated, but are completely reasonable. The breakfast room was quite nice, and the breakfasts were ample and varied - lots of different breads and fruit as well as some hot food (eggs and sausage).
- Ipanema Hotel Residence
- Ipanema Hotel Rio De Janeiro
