A lot of the staff were rude, helping us as little as possible. Some of the staff were wonderful - there was one porter that helped us a lot, and the guy in the restaurant was really friendly. But others completely ignored us - we asked for help with our luggage, and the porter told us to go and ask at the desk. Nobody (except for the guy in the cafe) said 'Thanks for staying here, hope you'll stay again' or anything like that.
The room was OK - the bed was comfortable, and the air conditioning worked. There were lots of plug sockets, a working safe and the bathroom was very clean. However, there was a bad smell from the bathroom most of the time - like sewage backing up the pipe. We had to keep the door closed to block the smell from the bedroom.
The area itself was fairly quiet, so most of the time we were able to sleep. However, a service phone outside our room rang every single morning from about 7am, every few minutes. If it was picked up (which sometimes it wasn't - the phone just rang and rang) then it was followed by a loud conversation. All in all, it was impossible to sleep past 7am any day we were there (we stayed there 5 days).
The breakfast was great, and we enjoyed it. Dinner was OK, if a little expensive (R$25 per person) given there wasn't that much variety, especially for desserts. However, the staff in the restaurant were at least friendly and helpful, unlike most of the reception staff.
In summary, it felt like staying in a private room at a youth hostel, instead of a hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC